Location: Memphis, TN 38125 - Remote
Term: 12 months
Day-to-Day Responsibilities:
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Manage, support and service project assignments through completion.
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Administer procedures and processes that measure and manage customer satisfaction.
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Identify, analyze, and report trends.
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Provide interpretation of report information and make recommendations for improvement.
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Identify required resources.
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Research project data, procedures and history for a thorough understanding of project direction.
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Prepare and manage project plans through completion.
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Provide data analysis, including identifying and recognizing trends across multiple offices for national client operations.
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Monitor and assess data for accuracy and integrity.
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Communicate activity progress to involved parties.
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Assist Program Managers to resolve issues that arise.
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Deliver oral and written presentations of project results.
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Provide training to colleagues as needed.
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Help to transition programs as needed.
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Perform other duties as assigned.
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Support the organization's quality program(s).
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Travel as required.
Supervisory Responsibilities
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Administer company personnel policies in all areas and follows company staffing standards and training recommendations.
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Interview, hire and establish colleague performance development plans.
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Conduct colleague performance discussions.
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Provide support, guidance, leadership, and motivation to promote maximum performance.
Is this a good fit? (Requirements):
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High School Graduate/GED.
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6 years of IT Project Management or related experience.
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2 years of General Business experience with emphasis on Data Analysis or Planning.
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Knowledge of related field procedures or insurance-related procedures and/or managed care systems and operations.
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Knowledge of data analysis with strong Excel skills.
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Excellent oral and written communication, including presentation skills.
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PC literate, including Microsoft Office products.
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Analytical and interpretive skills.
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Good organizational skills.
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Good interpersonal skills.
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Good negotiation skills.
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Ability to work in a team environment.
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Ability to meet or exceed performance competencies.
Even better if you have:
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Bachelor's degree major in Business Administration, Statistics, or Quantitative Analysis and courses in Computer Sciences from an accredited college or university.