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Production Support Engineer

  • Location: Jacksonville, 32256
  • Salary: $90000 - $120000/ year
  • Job Type:Permanent

Posted about 2 months ago

This international financial services industry leader has immediate full-time needs in Jacksonville, FL for Production Support Engineers. These positions require working onsite at least 2 days per week in a hybrid working model. This division consists of many domain and sub-domains like Trade management, Investor space, Trust and Agency of securities, client positions management, custodian business, Cash/wire payments (both internal and external via Swift, crest, and Mint), Channel’s space, messaging billing and Trade Finance, and Lending area. We are looking for a Production Support Engineer to join the team and take on work that includes some areas that are very demanding and critical to business and client deliverables. This also includes Subdomains, such as transaction banking, NAV calculations, corporate actions, and Corporate banking applications that service the needs of business areas spread across all APAC, EMEA, US regions, and production support Engineering team spread across globally.

Responsibilities:
•    Managing a set of Global Transaction Banking (GTB) applications.
•    Overseeing the resolution of complex incidents, ensuring the right problem-solving techniques and processes are applied.
•    Managing Business stakeholder relationships and assisting in defining and managing Operational Level Agreements (OLAs) with Global Transaction stakeholders.
•    Conducting event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment, and acting on instruction of a run book.
•    Providing strict production gatekeeper function by reviewing the solutions coming from application services and ensuring that nothing goes into production operations, unless all prerequisites have been met.
•    Collecting, interpreting, and responding to changes in production data, providing input, and contributing to production management related audits

Requirements:
•    3-4+ years of Production Support experience in a UNIX/Linux/Oracle environment.  Demonstrated Scripting and Automation experience.
•    Good understanding of the end-to-end application support process, escalation procedures, and familiarity with all support tools that will be used to provide effective support in the relevant area (such as service operations).
•    Experience applying technical solutions to improve the stability of production environments.
•    Understanding of the flow of data through the application infrastructure and ability to provide operational support, as well as understanding of Service Operations development, and ITIL Service management framework (such as incident, problem, and change processes).
•    Knowledge of Operating systems (such as UNIX and Windows), underlying infrastructure environments, and database environments (such as Oracle, MS-SQL, Sybase, and No SQL).
•    Familiarity with Scripting languages (such as UNIX shell and PowerShell, PERL, Python, GitHub, Spring boot, JAVA/.NET and similar programming languages).
•    Excellent communication skills, both written, and spoken
•    Self-motivated
•    Analytical mindset, problem solver
•    Flexibility with work hours
•    Prefer ITIL Certification and/or Cloud certification

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.