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Production Support - REMOTE

  • Location: Memphis, 38125
  • Salary: $51.07 - $51.07 / hour
  • Job Type:Contract

Posted 16 days ago

Position: IBS Sterling Support Specialist- REMOTE
Location: Memphis, TN 38125 - Remote
Term: 7 months

Day-to-Day Responsibilities:
  • Lead the flow of production system and process.
  • Ensure production application and processes are executing as designed.
  • Research and resolve complex technical problems or data discrepancies reported by client.
  • Responsible for maintaining and upgrading corporate systems.
  • Act as client support by identifying and responding to technical and non-technical issues or questions from internal and external customers.
  • Gather data for the client documenting the overall system and how it works.
  • Work with development staff on creating and implementing production schedules.
  • Review and maintain updated user documentation as needed.
  • Perform other duties as assigned.
  • Support the organization's quality program(s).

Is this a good fit? (Requirements):
  • High School Graduate/GED.
  • 6 years of related production experience.
  • 3 years of Unix, Windows Server, and Database experience.
  • 2 years of experience in Unix Scripting and Maintaining Scheduled Services.
  • 2+ years of experience with IBM Sterling B2Bi, IBM Partner Community Manger, & IBM Partner Engagement Manager.
  • 2+ years of experience with SFTP, FTPS, & PGP technologies.
  • 1+ years of experience in a Linux/AIX environment.
  • Knowledge of Unix Operating System Maintenance/Shell Scripting.
  • Knowledge of Windows Server Operating System Maintenance/Shell Scripting.
  • Ability to maintain scheduled jobs in high data flow environment.
  • Knowledge of Networking Protocols, FTP, and WinSCP.
  • Knowledge of File Encryption Software.
  • Ability to work effectively in a high change environment.
  • Excellent oral and written communication skills, including presentation skills.
  • PC literate, including Microsoft Office products.
  • Analytical and interpretive skills.
  • Strong organizational skills.
  • Excellent interpersonal skills.
  • Ability to create and complete comprehensive, accurate and constructive written reports.
  • Ability to work in a team environment.
  • Ability to meet or exceed performance competencies.

Even better if you have:
  • Bachelor's degree.
  • 2 years of Customer Service experience in Claims Management or Insurance environment.
  • Experience with Enterprise Class Scheduling and File Transfer Software.
  • 1 year of experience with Progress MessageWay.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.