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Procedure Writer

  • Location: West Des Moines, 50061
  • Salary: 35.56
  • Job Type:Contract

Posted 14 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Procedure Writer
Location: West Des Moines, IA
Term: 6 months+

Day-to-Day Responsibilities:

  • Resource will be supporting all function groups within the CRCOE to complete backlog of procedure related efforts
  • Create, analyze, and publish business processes that can be utilized in remediation efforts
  • Organize and setup new content storage procedures for business groups that have been re-organized
  • Analyze risk in current and past procedures
  • Goal will be to dig out of backlog to allow more balance and cross-over work amongst the team
  • Participate in establishing documentation guidelines and procedure audits.
  • Review regulatory changes or partner with regulatory change agents to proactively identify required updates.
  • Maintain document library or repository and update tables in appropriate systems.
  • Review changes to business operations for potential impact to other documentation or resources.
  • Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies.
  • Publish moderately complex web content in accordance to standards.
  • Present recommendations for resolving moderately complex to complex problems and projects.
  • Assist others to resolve process gaps, providing input and suggestions based on observations.
  • Research, review and translate technical information to users.
  • Provide guidance to less experienced staff.
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
  • Partner with subject matter professionals to understand business needs as it relates to procedures. 

Is this a good fit? (Requirements):

Top Skills:
  • Procedure writing /BPM/ technical writing skills – (specifically experience writing guides, job aids, instructions, and processes for others to follow)
  • Open Text experience – (question - what type of publishing software do they use?)
  • Procedure request forms
  • Understanding of risk controls – can translate to processes management
  • Microsoft Word
Soft Skills
  • Adaptability to changing priorities.
  • Pipeline prioritization.
  • Ability to manage multiple pipelines.
  • Ability to produce quality output under tight deliverables.
  • Attention detail.
  • Highly critical procedure work tied to complex business processes.
  • Ability to professional manage business partnerships.
  • At least 2 years of experience performing procedure/ technical writing in a regulated industry
  • 2+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.n.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.