Come work for this global leader in assurance, tax, transaction, and advisory services to be a part of building a better working world for customers and communities.

Position: Platform Engineering (Remote)
Location: Alpharetta, GA 30009 - Remote
Term: 2 months

Day-to-Day Responsibilities:

Support of quality services based on core supported technologies and the deployment of new quality services based on customer needs.
Responsible for directing individuals in testing, designing, planning, piloting, integrating, monitoring, problem determination, and resolution for said services.
Sets priorities and ensures that projects are delivered according to schedule and budget (as per time and cost estimates prepared by same).
Holds overall accountability for 24/7 on-call Level 3 incident management and problem management support responsibilities as it relates to the core technologies they support.
Validate and ensure appropriate usage of the firm's, organization's, and team's policies, procedures (as identified by same), standards, and methods. Re-prioritize as necessary and ensure resolution to escalated incidents and problems based on Service Level Agreement (SLA).
Maintain awareness of the firm's technology strategy and recommend appropriate enhancements and upgrades to supported core technologies.
Execute plans to enhance and upgrade supported technologies via direct guidance of technical staff. Ensure that operational designs for changes to existing supported services or the addition of new services supports the standards that have been adopted for the firm.
Consult with personnel in other disciplines to coordinate activities.
Manage the continual upgrading of procedures and hardware/software (HW/SW) for technology areas to maintain currency with technological progress, economic change, and business needs.
Responsible for operating according to approved budgetary guidelines and developing the departmental annual budget.
Oversee testing, operational design, piloting, documentation, monitoring, and implementation planning for new services and environments that fall within their supported technologies.
Make recommendations and plan the enhancement and upgrade of services that are in production.
Maintain currency in the chosen technical field and maintain awareness of firm architecture and strategy.
Provide operational engineering input into research and development and proof of concept efforts as conducted by the architecture team.
Follow Information Technology Infrastructure Library (ITIL) defined processes that have been established within the organization.
Oversee the resolution of Level 3 incidents and participate in the trending of those incidents to identify problems.
Oversee problem control and error control activities for a prompt resolution to problems.
Provide feedback to appropriate vendors.
Feedback should include the pros and cons of support as well as enhancement requests.
Provide for joint review with other support staff; analysis of incidents, trends, and system health efficiencies.
Responsible for career development and performance management via direct management/supervision of people.
Develop the overall department budget and ensures that the team operates within budget.
Manage the training and development of staff members to develop their skills and maintain state-of-the-art knowledge in their area of responsibility.
Directly and indirectly supervise staff members in the development, implementation, and support of core supported technologies to meet the client's business requirements.
Prioritize and re-prioritize efforts as necessary and assign them to staff.
Work effectively on multiple projects, simultaneously, in a fast-paced and highly challenging environment.

Is this a good fit? (Requirements):

A Bachelor's degree in a related discipline, or equivalent work experience, an advanced degree in Computer Science preferred.
8-10 years of experience in technical support.
Strong experience in technology and strategic planning.
Excellent track record of establishing, maintaining, and improving technology infrastructures, and meeting SLAs.
Strong analytical ability in supporting core technologies for large user bases.
Sound judgment and tact.
Excellent communication (oral, listening, and writing), interpersonal, organizational, and project management skills.
Excellent teaming, organization, and time management.