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PC Support Technician

  • Location: Jacksonville, FL, 32202
  • Salary: 0.0
  • Job Type:Contract

Posted 14 days ago

Job: PC Support Technician

Location: Jacksonville, FL

Term: 1-yr contract - W2 Only Candidates


Responsibilities:

  • Receive and respond to support issues by ticketing system, phone, or email.
  • Work within established SLA guidelines for support resolution times.
  • Diagnose, troubleshoot, and provide support of PC’s, Laptops, WYSE terminals, Printers and Cell Phones.
  • Troubleshooting network connectivity in a LAN /WAN environment Installing, updating and troubleshooting Microsoft products and other related software required by individuals to do their jobs
  • Perform SCCM imaging, configuration, and documentation.
  • Deal with end-user moves, hardware issues, user software additions and changes to the user technology environment.

Required:

  • Knowledge of Remote connection tools i.e. SCCM or other.
  • Must be able to communicate will all types of user abilities to help resolve their issues.
  • Experience with large scale Windows 7/10 environment, break/fix, and imaging.
  • Ideal candidates will have 2+ years of experience in a hands-on desktop support role.
  • Computer Skills: Active Directory, Windows, Microsoft Office, Citrix.
  • Valid drivers license required as this role will use a company vehicle for transporting computers to sites.
    • Please ensure you have required *commercial non-owned auto insurance.

Preferred:
Certifications are a plus.


Apply to MATRIX today!