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Payment Operations Specialist

  • Location: Tempe, 85282
  • Salary: 25.0
  • Job Type:Contract

Posted 2 months ago

This is contract opportunity that includes a competitive benefits package and a chance for conversion to a fulltime employee.

Role: Payment Operations Specialist
Location: 100% Remote from Arizona (must currently live in the state of Arizona)
Rate: $25-28/hourly, DOE

Contract length: 4-6 months with strong possibility of extension and/or conversion to a fulltime employee


This position will participate in cross-department efforts to optimize transaction approval rates, payment acceptance costs, payout success rates as well as analyze and summarize transaction data, advise on and coordinate payment related projects, and assist our customer support and other internal teams with payment processing related inquiries.

  • Act as an escalation point for any customer or system-related concerns
  • Joining forces with analytics and product teams to analyze key payment metrics and drive actionable optimizations with the goal of improving the customer experience and payments performance
  • Supporting customer support and internal regional teams with payment processing related issues; providing appropriate information to resolve payment related concerns and acting as a liaison with both payment processors and internal dev teams
  • Assisting with QA efforts associated with payment processing changes and new integrations by testing the end-to-end customer experience, payment flow and identifying opportunities
  • Acting as the escalation point for PayFac payment-related originating from internal teams, customers, and processors
  • Leading and coordinating projects and measuring success while also delivering high quality management-level reporting
  • Supports additional efforts within the scope of the Payment Operations Department as necessary
  • 1+ year(s) in the payments industry
  • 1+ year(s) data analysis and report creation
  • 1+ year(s) managing internal and external relationships
  • 1+ year(s) project management
  • Experience working a company who does business on-line (ecommerce) and has online payment systems experience.
  • Ability to write SQL and demonstrate an intermediate skill level in Excel
  • Skilled in MS Office products
  • Independent worker who is capable of strong team participation
  • Able to perform under pressure in a fast-paced environment while preserving organization
  • Strong troubleshooting skills and high attention to detail
  • Excellent written and verbal communication skills

  • Working knowledge of the payments industry with proven experience optimizing approval rates, costs, and/or other payment metrics related to transaction acceptance for digital and physical goods from the lens of an ecommerce merchant, PayFac, or Acquirer
  • Experience with corporate accounting standards
  • Ability to create reports in Tableau, Hadoop, or Alation


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.