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Organizational Change Manager / Business Analyst

  • Location: Deerfield Beach, 33442
  • Salary: $100000 - $110000 / year
  • Job Type:Permanent

Posted 12 days ago

Title: Organizational Change Manager / Business Analyst 
Location: Deerfield Beach, Florida 
Term: Direct-Hire 

As part of the Organizational Change Management team in the Information Technology Services department, the Organizational Change Manager will focus on the people side of change, including changes to business processes and systems. You’ll create and deliver strategies and plans to help associates (and contractors) maximize the adoption of new tools and procedures by applying methods of effective and sustained behavior change.

  • Lead and implement change initiatives related to business processes and technologies.
  • Drive adoption and proficiency of changes within the organization in compliance with OCM’s change management best practices.
  • Develop and execute project strategies and plans, including stakeholder assessments, communications (visual and written), leadership alignment, resistance management, change readiness, and end-user training.
  • Effectively partner with other key team members (like project team members, other OCMs, IT liaisons, Corporate Communications, HR or Help Desk Support to ensure alignment, consistency in messages and end user support)
  • Lead/facilitate meetings with sponsor(s) or key partners to ensure an understanding of the current company culture, and jointly develop a change adoption plan.
  • Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.
  • Provide coaching/onboarding to change management activities and help integrate into the overall project plan.
  • Collaborate with external and internal customers and vendors to analyze business needs and work with teams on solutions.  
  • Serve as the conduit between the business partners and the technical team through triage, research, requirements, testing, and support.
  • Document business, system processes and requirements when applicable.
  • Work with project teams to complete project documentation such as SOW’s and BRD’s as assigned.
  • Facilitate change management activities with cross-functional team members, Change Agent Networks and stakeholders to understand and ensure adoption of the enterprise systems.
Job Requirements
  • Bachelor's degree
  • Preferred CBAP certified or able to get certified within one year
  • At least five years of work experience in a related field
  • Must possess IT industry knowledge, including experience in business analysis
  • Can gather effective business requirements for system modifications
  • Must possess well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity to interpret complex concepts and information
  • Must possess a passion for delivering excellent customer service
  • Ability to adjust approach to meet all types of customer communication styles, preferences, and management levels
  • Proficiency in translating technical verbiage and complex processes into business-friendly terms
  • Must possess exceptional and clear interpersonal, written, and verbal communication skills
  • Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner
  • Must be a self-starter and be highly flexible and adaptable
  • Must be highly organized and have excellent follow-up skills
  • Must be comfortable with challenging the status quo and championing change
  • Ability to work well with others, promoting healthy relationships and building strong team dynamics
  • Ability to prioritize work and meet deadlines while delivering high-quality outcomes
  • Ability to understand the impact of changes in business strategy
  • Ability to think abstractly, identifies patterns, and generates ideas and solutions
  • Maintains a calming demeanor in fast moving situations


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.