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Transport Technician

  • Location: Norcross, 30092
  • Job Type:Contract

Posted about 2 months ago

Position: Transport Technician
Location: Norcross, GA 30092
Term: 6 months
Day-to-Day Responsibilities:
  • Monitors and maintains the Lumen Transport and Ethernet network.
  • Opens trouble tickets and works the repair of network equipment / facilities with field operations, tech support and other work groups.
  • Takes the lead in driving equipment and facility repair.
  • Analyzes network events and identifies critical issues, setting appropriate priorities to maintain 99.9999% network reliability.
  • Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment.
  • Communicates effectively with peers, other Lumen centers, off-net providers, and internal customers.
  • Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
    Manage and correlate multiple trouble reports.
    Provide Tier I/II support in platforms supported.
    Manage and guide restoration bridges during outage conditions.
    Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of Transport and Ethernet network elements.
    Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
    Maintain excellent acknowledgement and response time to alarms and customer calls.
    Provide high quality documentation of network failures and maintenance activity.
    Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence.
    Verify that network subsystems are operating within standards by gathering and analyzing system performance data.
    Propose and implement solutions to identified problems.
    Work with vendors to resolve problems and hold them to a high standard of performance.
    Communicate with internal customers and others in a repair situation.
    Provide assistance to peers and participate in ongoing repair process improvement activities.
    Provide follow up and closure of assigned trouble tickets.
    Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays.
Is this a good fit? (Requirements):
  • Strong knowledge of Transport and Ethernet router / switch network topology.
  • Knowledge of equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration.
  • Knowledge and experience in network architecture of Transport / Ethernet network services / systems and technology platforms, including lower-level applications and configurations.
  • Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems.
  • Successful demonstration of improvements to network reliability.
  • Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels.
  • Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.
Even better if you have:
  • Understanding of Ethernet router / switch and ATM network equipment.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.