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Operations Technician

  • Location: Norcross, 30092
  • Job Type:Contract

Posted 4 days ago

Position: Operations Technician
Location: Norcross, GA 30092
Term: 12 months
Day-to-Day Responsibilities:
  • Resolves routine trouble tickets.
  • Proactively monitor and respond to and resolve network alarms and customer opening tickets for issues with circuits.
  • Perform circuit and equipment/network restoration, recognize potential jeopardy conditions, and notify management and Program Office with risk potential and impact assessments.
  • Management of circuits Ethernet & IP), perform testing as well.
Is this a good fit? (Requirements):
  • Associate degree or equivalent education and relevant experience.
  • Minimum 3 years of related experience in a specific area or equivalent.
  • Technical certification.
  • Strong working knowledge and experience in Ethernet and IP Layer 1 and 2, communications (IPv4, IPv6, routing protocols).
  • Technical knowledge and experience in contemporary technologies (e.g., MPLS, TDM, Ethernet, E-LAN-E-Line, TCP/IP, BGP, QoS, IP, etc.).

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.