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Operations Engineer (Remote)

  • Location: Charlotte, 28206
  • Job Type:Contract

Posted 10 days ago

Position: Operations Engineer (Remote)
Location: Charlotte, NC 28206 - Remote
Term: 11 months
Day-to-Day Responsibilities:
  • Responsible for helping to ensure that all Managed Enterprise Services, MES/Strategic Government, StratGov customer data are protected and secure from any unauthorized access in its systems environment.
  • Establishes the overall data/Wi-Fi architecture goals and policies for specified customers and ensures adherence in working with the program, service management, and sales engineering, support teams, to document data/Wi-Fi expectations and an overall plan of migration milestones and timelines.
  • Individuals shall be the main point of contact for all security issues resolution, security management, Certification and Accreditation, and other security support which touches the MES/StratGov customer-facing systems.
  • Provide lead-level technical support to include remote trouble diagnostics and full restoration.
  • Assist with answering customer calls during overflow/outage situations.
  • Actively work with local exchange carriers to ensure current services are active and restored within the Service Level Agreements.
  • Perform network site implementation/acceptance and activations as requested by Federal clients.
  • Prepare routing/switching equipment for customer site move/add/deletes.
  • Ensure all router configurations are built to comply with Customer Technical Design templates and internal standard requirements.
  • Keep the project team updated with daily progress reports on any assigned actions.
  • Isolate layer 1 problems on the customer's DS0, DS1, and DS3 circuits on the IP platform, VPN, and MPLS Networks.
  • Utilize the company’s Technologies and Federal Client proprietary Network Performance Monitoring tools to monitor events and collected data about the health of the MPLS network.
  • Solves complex problems by substantial evaluation, analysis, and modification or adaptation of advanced techniques.
  • Assumes accountability as a resource for decisions required across multiple functional segments. Individual reduces adverse impacts on service, cost, and due dates and identifies inefficiencies.
  • Provides near-term focus on resolution of immediate issues. In addition, provides long-term or strategic solutions.
  • Provide primary engineering design and configuration (test and production) for data/voice network elements in line with customer goals and requirements.
  • Lead team efforts and discussions to better overall team and contract effectiveness.
  • Lead data and voice communications projects with the goal of improving or expanding the current infrastructure.
  • Identify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of all failed systems.
  • Act as liaison between customers, internal security teams, and other network vendors (e.g., Cisco, Aruba, Viptela) on high-level support issues.
  • Provide independent verification and validation testing of software prior to Day 2 implementation and acceptance.
  • Takes full ownership and accountability in areas assigned.
  • Takes independent action and rarely requires guidance, often proactively takes the lead on technical issues/concerns.
  • Must negotiate timeframes for completion and meet critical deadlines.
Is this a good fit? (Requirements):
  • Bachelor’s Degree in computer science, Engineering, or similar technical field plus 7 + years of applicable experience.
  • Certified Professional system certification in either product line (SolarWinds, Gemalto, Tripwire, Trend Micro, or Splunk).
  • Familiarization with A-10, Gigamon, Ixia, or FireEye technologies.
  • Detailed understanding of Ethernet MPLS and Wi-Fi circuits: point-to-point, private line.
  • 7 + years of networking experience.
  • 7 + years of experience troubleshooting production equipment such as Cisco, Juniper & Alcatel routers.
  • CCNP or higher Cisco certifications.
  • Recent background in Telecommunication Operations.
  • Ability to organize and prioritize multiple tasks and meet deadlines.
  • Verbal, written, and interpersonal communication skills. Written skills include demonstrated ability to create and modify process documents, work instruction documents, and other documents that are distributed to a wide audience.
  • Excellent negotiating and persuasive skills.
  • Ability to motivate others, and use good teamwork skills, including the development of interdepartmental relationships and the ability to make complex decisions.
  • Embraces change, inspires trust, communicates in all directions, and is a continuous learner.
  • Has a track record as a self-starter with the ability to work well with minimal direction and the discipline to meet deadlines on time.
  • Able to prioritize multiple projects and perform under pressure.
  • Willing and able to work with other coworkers to complete job assignments.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.