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On Site Services Technician - Part-time

  • Location: Vancouver, 98660
  • Salary: 35.0
  • Job Type:Contract

Posted about 2 months ago

This international industry leader has an immediate long-term contract opportunity in Vancouver, WA for a Part-time On Site Services Technician.  Will be working 20 hours per week with flexible hours (Monday-Friday 8am-12pm is preferred).

Responsibilities include:

  • Locally assist centralized Global Incident Management teams with incidents and providing physical support to the onsite employees.

  • Fulfill standardized service requests - Act on services requested in the IT Self-Service tool (HEAT) in order to locally provide globally defined standard IT Products.

  • Control Lifecycle Management - Ensure that the equipment being used is according to the global standard and within the lifecycle as per defined by the Service Delivery teams and Product teams.

  • Perform administrative tasks around IT - Maintain the inventory of assets within responsibility.  Procure the IT equipment within IT scope needed at the site.

  • Participate in local and global projects when approved by line manager.

  • Support global tasks, activities and pilots as needed.

  • Monitor and perform proactive support - Monitor windows computers with provided tools and aim to take proactive actions to stabilize and improve performance of individual computers.

This position requires:

  • 2+ years of related onsite support experience.  

  • Strong verbal and written communication skills.

  • Strong troubleshooting and multitasking skills.

  • Basic knowledge on working in a Service Management Tool.

  • Basic knowledge of standard IT platforms.

  • ITIL v3.0 Foundation certification is a plus.

  • Valid Drivers License

  • Ability to escalate issues when needed.

  • Self-motivated and business-focused.

  • Results-oriented and quality focused.

  • Service minded and flexible.

  • Passionate to learn new things

  • Team player 

  • Able to work under pressure

  • Structured and organized

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.