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Mobile Support Specialist

  • Location: Forsyth, 30303
  • Salary: $23 - $25 / hour
  • Job Type:Contract

Posted about 2 months ago

Our client is seeking a Mobile Support Specialist to join its team! This individual will provide management of mobile devices and technical assistance to mobile and computer users in person, over the phone, and via email.

Responsibilities of the Mobile Support Specialist Include:

  • Responsible for technical support and troubleshooting of all wireless devices (iPads, iPhones and Hotspots), as well as Surface Pro devices.
  • Troubleshoot hardware, service problems as needed for wireless devices
  • Resolve customer wireless device issues and questions via phone and e-mail
  • Assist in creating policies in AirWatch for mobile device management
  • Assist with user profile set up for all wireless devices in AirWatch console based on site location and organization level in creating policies in AirWatch for mobile device management
  • Assist with user profile set up for all wireless devices in AirWatch console based on site location and organization level
  • Provide basic to highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end users
  • Asset inventory: tracking and reporting in the AirWatch console
  • Assist with monitoring the MDM console and make necessary modifications as needed
  • Prep iPhones & iPads and distribute to end users
  • Assist with creating MDM user guide and help tools for all wireless device users
  • Coordinate with Office of Learning Development Team with posting iOS FAQ’s
  • Responsible for technical assistance and set up for boardroom meetings
  • Responsible for monitoring Audio/Video systems and ensure the equipment is operating properly
  • Responsible for contacting customers that require audio/video support and discuss their technical support needs
  • Responsible for requested meeting recordings and provide media to the customer within 24 hours
  • Work with audio/video vendors regarding service and audio video equipment
  • Assist with implementation and provide technical support for copier document solutions
  • Assist with mobile device deployment
  • Assist in monitoring the wireless support mailbox as needed

Required Skills/Experience:

  • 2+ years of professional technology support experience specifically supporting mobile devices (phones and tablets)
  • Experience performing mobile device management within AirWatch
  • Experience troubleshooting user issues within a web portal
  • Telecom experience preferred, not required

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.