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Microsoft Dynamics 365 CRM Consultant

  • Location: Phoenix, 85044
  • Salary: $85000 - $100000 / year
  • Job Type:Permanent

Posted 3 months ago

Our client, a national leader in their industry, is looking for a Microsoft Dynamics 365 CRM Consultant to join their team of innovative sales and service professionals. This is a full-time role in Phoenix AZ with a hybrid work schedule.

This position will join the Microsoft Dynamics 365 Practice as a Functional Consultant, delivering solutions powered by Dynamics 365 for Sales, Customer Service, Field Service, Marketing, Project Operations modules and/or Power Apps. In addition, the position will assist with data migrations and business transformation projects. A successful candidate will be able to gracefully transition between multiple clients in a single day with excellent communication and organization skills.

Roles and Responsibilities/ Essential Functions:

  • Design, implement and configure Dynamics 365 solutions including D365 Sales, Customer Service, Field Service, Marketing Project Operations using low code and no code configurations.
  • Participate in pre-sales activities including meeting prospective clients and using your expertise to highlight how Microsoft technologies can solve everyday problems; follow-on presales activities will include solution design, proposal writing, and project estimating.
  • Plan, organize, and prioritize work on a daily/weekly basis, including following the established project management standards.
  • Dedicate time to researching, evaluating, and integrating new technologies related to Microsoft CRM applications (CRM, Dynamics365, Business Central, and the broader suite of Microsoft productivity applications).
  • Coach/consult with prospective and existing clients using sales and marketing business acumen to enhance business results.
  • Educate clients on key business drivers while implementing the desired technology.
  • Delight clients by delivering Microsoft-based solutions that simplify their business processes.
  • Publish internal and external blog articles related to Microsoft CRM applications (CRM, Dynamics 365, Business Central, and the broader suite of Microsoft productivity applications)
  • Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
  • Share, build, and follow team quality processes in projects and support activities.
  • Engage actively and openly in relevant user groups to build your own skillset as well as our clients brand in the marketplace.
  • Swarm to the work in any other area in need of your expertise, opinion, and engagement – Microsoft is moving fast, and you will be a key to helping our team keeping up with the latest features and recommendations.
  • Minimum of 1250 hours billed (external customer support + presales + delivery hours) each fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training. Bill hour goal is re-evaluated on an annual basis.


  • Adaptability - Ability to work under pressure and deliver projects under tight timeframes.
  • Coaching and Development - Ability to mentor other team members; seek out and embrace feedback from customers, peers, and leadership.
  • Communication – Openly and honestly communicate the good, the bad, and the ugly with customers, peers, and leadership both verbally and in written form.
  • Customer Oriented – Build lasting relationships based on mutual respect and passion for delivering the best possible outcome for all parties involved.
  • Detail Oriented – Produce high quality work deliverables leveraging our client's methods/standards as well as industry best practices.
  • Planning & Organization – this skill is a hallmark of the role, requiring a highly skilled team member who can deliver on commitments to both clients and team members alike.
  • Self-Motivated – Ability to prioritize work each day based on all client needs; quickly learn new technologies to deliver solutions.
  • Time Management - Strong time management skills; gracefully transition between multiple clients in a single day.
  • Tenacious Continuous Improvement - A passion for designing/building new, user-friendly, and creative ways to use Microsoft technologies to solve real-world business problems.
  • Working Under Pressure – Desire to build and deliver solutions in a fast-paced consulting environment.

Required Experience:

  • 2+ years’ professional experience in a Sales or Marketing function leveraging a CRM tool
  • Experience with needs analysis, software evaluation and selection, customization, and implementation

Preferred Experience:

  • Previous experience utilizing Inogic plug-ins, Scribe, SmartConnect, CRM Workflow, Microsoft Flow, Power Automate, PowerBI or KingswaySoft

Required Skills, Education and/ or Certifications:

  • Experience with CRM tools

Preferred Skills, Education and/ or Certifications:

  • Bachelor’s Degree (four-year college or university) in business or related IT discipline preferred
  • Microsoft Dynamics CRM (2013, 2015, and/or Online), preferred
  • Active certifications in Microsoft Dynamics 365 / CRM

Equal Opportunity Employer - Including Disabled and Veterans

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.