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Marketing Specialist - Senior

Posted 25 days ago

The Director, Payment Operations will support and assist Vice-President, Credit with day-to-day operation of all Payment Tenders across all enterprise touchpoints, to include root cause resolution of credit accountholder escalations and shaping the customer experience (related to their payments) across all channels and payment types, and profitability of the company’s private label card relationship and cost control of all other payment tenders.

Primary Responsibilities:

  • Operation of all Payment Tenders (authorization, settlement reconciliation, exception handling, acceptance policy and procedure, expense trend monitoring, etc.) across all enterprise channels / touchpoints
  • Establish and maintain Payment Acceptance policy and procedure, organizational training, and functional management of payment tender charge-backs and acceptance costs
  • Monitoring and improvement in the customer’s experience with the Penney’s brand as experienced through the customer’s wallet, to include root cause analysis and issue elimination as identified through customer satisfaction scores and customer complaint escalations related to any form of payment
  • Principal operational contact for all card acceptance processors, or other payment intermediaries, to include the company’s merchant processors, private label operations partners, and Gift Card system processors
  • Participation in all IT projects related to any payment type
  • Privacy resource, working in concert with Legal, for the overall Finance function
  • Project Management skills:
    • Actively lead and participate in cross-functional projects
    • Model and develop these skills in direct reports or matrix team members


Core Competencies & Accomplishments:

  • Experience with / knowledge of PCI, Payment Card Network Acceptance rules and/or private label credit card acceptance / operations
  • Customer-centric mindset
  • Strong sense of urgency, ability to adapt to change, and self-starter
  • Strong organizational skills and attention to detail
  • Experience with Microsoft Office tools: i.e. Excel, Power Point, Teams, etc.
  • Bachelor’s degree