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Lead Infrastructure Engineer

  • Location: Minneapolis, 55402
  • Salary: 69.1
  • Job Type:Contract

Posted 20 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Lead Infrastructure Engineer
Location: Minneapolis, MN, 
Raleigh, NC, Dallas, TX, Des Moines, IA, Philadelphia, PA, Chandler, AZ, New York areas, NY, San Francisco/Bay areas, CA
Term: 12 months

Day-to-Day Responsibilities:

  • Perform assessments of all platform/plant production incidents submitted via ServiceNow and Jira Service Desk.
  • Analyze historical incident data in order to determine patterns for proactive support.
  • Conduct root cause analyses (RCAs) for major incidents and discovered patterns.
  • Create weekly reporting on Incidents, Problems and RCAs.
  • Present trending and analysis findings to TE&P management on a regular basis.
  • Lead complex initiatives to develop infrastructure to provide solutions for business applications.
  • Participate in various projects intended to continually improve or upgrade the infrastructure.
  • Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals.
  • Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future.
  • Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors.
  • Design, code, test, debug and document programs using Agile development practices.
  • Make decisions in technical designs, implementation plans and identify project risks and resource requirements.
  • Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success.
  • Recommend courses of action to maintain cost effectiveness and achieve results.
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
  • Interact with customer and vendor.

Is this a good fit? (Requirements):

  • Knowledge and understanding of platform management and how it correlates to CICD service offering.
  • Basic knowledge and understanding of emergency procedures and handling emergency situations
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to provide strong customer service while actively listening and responding in an appropriate manner
  • Excellent verbal, written, and interpersonal communication skills
  • Solid critical thinking skills
  • Experience in crisis management communication
  • Familiarity with ITSM process (ITIL)
  • Experience working with ServiceNow and/or Jira Service Desk
  • 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.