Ember.js Lead Developer
Position description:
Customer IVR Lead Developer
Position description:
The successful candidate would lead a team of 6 – 10 developers working in the customer service space to deliver natural language based omni-channel (IVR, SMS, Chat) experience to our customers. The candidate will be required to work in both custom development and vendor product based environments.
Daily responsibilities will include completing user stories & leading the development team.
The candidate will need to be able to make progress in a fast-paced environment with little oversight.
General:
Full-stack application development experience - 7+ years of experience. Hands-on writing code, hands-on writing code and leading a development team must be the primary duties of most recent position
Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers.
Assertive leadership, eager to proactively find needs and fulfill them
Passionate continual learner & also willing to take the time to understand architecture in existing systems
Ability to understand complex architectures and be comfortable working with multiple teams
Ability to conduct performance analysis, capacity management and troubleshoot large scale distributed systems
Required skills:
IVR experience
C#, .Net Core, Entity Framework Core, Substantial SQL experience
WEB API, RESTful services
Working knowledge Git or similar version-control software
Web-services, 3rd party APIs, tools like Postman, SoapUI & Fiddler
Familiar with production Azure DevOps environments
Unit and Integration Testing
Understanding of SOLID design principles & secure coding practices
Preferred Skills:
Twilio experience
Acqueon experience
Calabrio experience
Microsoft Bot Framework and Cognitive services experience
WebRTC
Microservice architectures
Serverless Azure Compute Services such as App services, Azure Functions
Azure Storage such as Blob Storage, Data Lake Store, Cosmos DB, Azure SQL