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IVR/C# LEAD Developer - 100% REMOTE

  • Location: Allentown, 18101
  • Salary: 90.0
  • Job Type:Contract

Posted 3 months ago

Ember.js Lead Developer

Position description:

Customer IVR Lead Developer

Position description:

The successful candidate would lead a team of 6 – 10 developers working in the customer service space to deliver natural language based omni-channel (IVR, SMS, Chat) experience to our customers.  The candidate will be required to work in both custom development and vendor product based environments.

Daily responsibilities will include completing user stories & leading the development team.

The candidate will need to be able to make progress in a fast-paced environment with little oversight.

General:

Full-stack application development experience - 7+ years of experience.  Hands-on writing code, hands-on writing code and leading a development team must be the primary duties of most recent position

Strong verbal/written communication & facilitation skills.  Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers.

Assertive leadership, eager to proactively find needs and fulfill them

Passionate continual learner & also willing to take the time to understand architecture in existing systems

Ability to understand complex architectures and be comfortable working with multiple teams

Ability to conduct performance analysis, capacity management and troubleshoot large scale distributed systems

Required skills:

IVR experience

C#, .Net Core, Entity Framework Core, Substantial SQL experience

WEB API, RESTful services

Working knowledge Git or similar version-control software

Web-services, 3rd party APIs, tools like Postman, SoapUI & Fiddler

Familiar with production Azure DevOps environments

Unit and Integration Testing

Understanding of SOLID design principles & secure coding practices

Preferred Skills:

Twilio experience

Acqueon experience

Calabrio experience

Microsoft Bot Framework and Cognitive services experience

WebRTC

Microservice architectures

Serverless Azure Compute Services such as App services, Azure Functions

Azure Storage such as Blob Storage, Data Lake Store, Cosmos DB, Azure SQL