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ITS TechOps – End User Services - Technology Administrator

Posted about 2 months ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position:  ITS TechOps – End User Services - Technology Administrator
Location:  Mobile, AL 36609
Hourly Rate: $23/hr.
Term: 3 months Contract to Hire

Day-to-Day Responsibilities:
  • Provide advanced site support for end-user-related issues and requests.
  • This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software-related technologies.
  • Contact for end users to receive support even if the issue is not within their direct area of responsibility. The position is expected to seek resolution on behalf of the customer and provide superior customer service while doing so.
  • The work will be performed in person and remotely by telephone or email and must be done in a timely and accurate fashion based upon predefined Service Level Agreements.
  • Participate in high performance teams and contribute to team’s goals and objectives.
  • Apply advanced understanding of technology products and services to assist internal users. Identify and research end user questions and problems, and provide appropriate services, repairs, training, and/or follow-up.
  • Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy.
  • Identifies deficiencies in the solutions they are responsible for and works with the appropriate teams to improve.
  • Anticipate future technical impacts and proactively implement solutions.
  • Provide superior customer service through:
  • Interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests.
  • Maintaining customer relationships across all lines of business for daily operational issues and requests.

Is this a good fit? (Requirements):
  • 5 years experience or equivalent associate in science degree.
  • Site support experience including related infrastructure technologies and complete site accountability.
  • Self-motivated individuals with a desire to enhance their knowledge and continually develop their skillset.
  • Strong customer service skills.
  • Strong written and verbal communication skills at all levels. (i.e., Executives and High-Touch Specialty Departments)
  • Able to multitask and operate in a fast-paced support break/fix environment.
  • Ability to quickly diagnose and resolve customer computer-related issues.
  • Ability to work on tasks independently and assess and execute with minimal direction.
  • Ability to lift computer equipment.
  • Ability to work with and manage vendors and managed service providers.
  • Ability to serve as an escalation point for co-workers and a single point of contact within IT (Information Technology) for an entire site.
  • Understanding and application of service management methodologies.
  • Understanding of current technologies and best practices in the information technology industry.
  • Positive team attitude with the ability and desire to help the team continually improve.
  • Industry certifications.
  • Event support experience.

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.