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IT Systems Analyst III - Desktop Support

  • Location: Lawrenceville, 30046
  • Salary: $25 - $28 / hour
  • Job Type:Contract

Posted 4 days ago

Location: Suwannee, GA
Type: Contract

Our established client is looking for an IT Systems Analyst III to join their team for a long term contract opportunity. You will work on creating a positive customer service experience and building stronger customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude. The IT Systems Analyst III serves as a Tier 1 desk-side support to internal customers

*This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors. 

Is this a fit ? (Requirements) 

  • A College degree in a technical subject such as Information Technology or equivalent experience
  • CompTIA A+ 
  • 3+ years' of experience working in a Desktop Support or laptop configuration and deployments
  • 3+ years' of troubleshooting/fixing Windows 10 
  • 3+ years' of Microsoft 365 Apps for Business Deployments:
  • 2+ years' of customer service experience (Desktop support) 
  • Must be reliable and consistent in job performance
  • Must have an understanding and working knowledge of ITIL
  • Must have strong critical thinking skills, customer service, and a can-do attitude
  • Must have strong written and verbal communication skills
  • Vital in identifying, researching, and resolving complex technical issues
  • Proficiency in resolving end-user software application, PC, and web browser errors

If this sounds like a fit please apply today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.