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IT Support Technician

  • Location: Hunt Valley, 21031
  • Salary: $25 - $25 / hour
  • Job Type:Contract

Posted 3 months ago

Position: IT Support Technician
Location: Hunt Valley, MD, 21031
Term: 12 months

Day-to-Day Responsibilities:
  • Provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers.
  • Respond to email and technical support requests and to document, track and monitor issues ensuring a timely resolution.
  • Provide moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues).  Issues are reported via email.
  • Provide moderate to complex troubleshooting and software development issues as needed.
  • Communicate high visibility issues to immediate supervisor.
  • Escalate calls to the appropriate departments as needed.
  • Maintain intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
  • Perform other duties as assigned.
  • Support the organization's quality program(s).

Is this a good fit? (Requirements):
  • High School Graduate/GED.
  • 5 years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with propriety systems (JURIS, One Team, SIR, TAMS and Voyager).
  • Excellent customer service skills.
  • Proven understanding and knowledge of quality.
  • Good knowledge of service center processes and procedures.
  • PC literate, including Microsoft Office products.
  • Analytical and interpretive skills.
  • Strong organizational skills.
  • Excellent interpersonal skills.
  • Good judgment and discretion skills.
  • Ability to manage multiple projects and set priorities.
  • Ability to work in a team environment.
  • Ability to meet or exceed Performance Competencies.
  • Ability to complete required number of monthly quality monitors.

Even better if you have:
  • Bachelor's degree from an accredited college or university.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.