Position: IT Support Associate
Location: Memphis, TN 38125
Term: 12 months
Day-to-Day Responsibilities:
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Provide basic IT systems support to end users on a variety of computer system issues.
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Respond to telephone calls, email, and technical support requests.
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Document, track and monitor issues ensuring a timely resolution.
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Identifies, research, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
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Provides status and follow-up information to internal or external customers.
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Escalates calls to the appropriate departments.
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Documents customer issues in call tracking system timely and accurately.
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Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
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Keeps current on policies and relevant product and industry trends to provide technically accurate solutions to customers.
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Provides support after hours via on-call cell phone.
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Performs other duties as assigned.
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Supports the organization's quality program(s).
Is this a good fit? (Requirements):
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High School Graduate/GED
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3 years of computer systems related experience or equivalent combination of education and experience.
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2 years propriety software support experience.
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1 year Windows operations system troubleshooting experience.
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Strong computer knowledge including, but not limited to, Windows OS, Outlook, and Microsoft Office.
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Strong oral, written and business communication skills.
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Analytical, interpretive, and decision-making skills.
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Strong organizational skills.
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Excellent interpersonal and customer service skills.
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Excellent negotiation and conflict resolution skills.
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Strong stress and time management skills.
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Ability to work in a team environment.
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Ability to meet or exceed performance competencies.
Even better if you have:
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Associate degree in a computer technology field.
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JURIS or claims management application experience.