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IT Service Desk/PC Tech

  • Location: City of Mediapolis, 50392
  • Job Type:Contract

Posted about 1 month ago

Long-Term Contract Opportunity with a FULL suite of benefits!
Come work for this award-winning retirement and global asset management leader, helping people and businesses navigate a wide range of financial products and services, including retirement, investment services, and insurance.

Position: IT Service Desk/PC Tech
Location: Des Moines, IA 50392
Term: 12 months
Day-to-Day Responsibilities:
  • Log, diagnose, and resolve intermediate to advanced computer-related calls.
  • May coordinate the initial set-up and maintenance/repairs of desktop hardware and/or client software.
  • May be required to move 50-60 pounds.
  • May be required to provide on-call support.
  • Comply with a Code of Ethics that covers several obligations related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.
Is this a good fit? (Requirements):
  • High school diploma or equivalent.
  • Ideally, this consultant will have at least one year of desktop or help desk support, but the manager is open to college graduates with some IT background like working at Best Buy or geek squad. ?
  • Intermediate technical PC skills including knowledge of operating systems, networking, and/or hardware.
  • Detail-oriented and have strong communication, customer service, analytical and problem-solving skills.
  • The ability to maintain confidentiality is essential.
  • Great customer service skills (written and verbal)
  • Ability to work in a fast-paced environment and learn things quickly.
  • Team Player
  • Experience with O365 & Teams
  • VPN / VDI experience
Even better if you have:
  • Computer-related designation or certification.
  • Experience with Active Directory
  • Experience with Azure/MFA
  • Experience with SharePoint
About our client
Our client is a global financial company with 18,000 employees passionate about improving the wealth and well-being of people and businesses. In business for more than 140 years, it has helped more than 38 million customers plan, insure, invest, and retire while working to support the communities where it does business, improve our planet, and build a diverse, inclusive workforce. Discover, grow, and thrive as part of a team that supports you

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.