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IT Infrastructure Helpdesk L1 Support

  • Location: Dallas, 75201
  • Job Type:Contract

Posted 2 months ago

Rebuild Americas Infrastructure with Our Fortune 200 Materials and Logistics Client

Position: IT Infrastructure Helpdesk L1 Support
Location: Dallas, TX 75201
Term: 1 Months


  • Resolves moderate to complex end-user calls.


  • Provides Tier 1 helpdesk support to end-users.
  • Receives and responds to user requests, providing users with technical support and resolving routine problems.
  • Receives and escalates, as needed, all levels of technical questions from users.
  • Documents all user requests and enters status data from user calls into the Help Desk application; assists with regular reports.
  • Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request.
  • Installs software, hardware, and peripheral components.
  • Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision.
  • Maintains physical security and logical security accounts for assigned systems.
  • Monitors and resolves entry-level issues relating to systems, network, and security.
  • Performs entry-level remedial actions to correct problems.
  • Writes clear, concise, and accurate documentation.
  • Provides basic training to users on new company-provided product releases and new products.
  • Assist in governing Problem Management root cause and next steps.
  • Document known errors and provide input to knowledge management.
  • Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.


  • Two years of helpdesk or desktop technician experience is preferred.


  • A minimum of a High School Diploma or equivalent is required.


  • Intermediate-level computer skills, decision-making, analytical, problem solving and interpersonal skills.
  • Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication a plus!


  • ITIL certification, and HDI are preferred.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.