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IT Helpdesk Analyst

  • Location: Birmingham, 35210
  • Salary: 20.0
  • Job Type:Contract

Posted about 1 year ago

We have a contract opening for IT Helpdesk/System Support Analyst that is open now.  In addition to phone support you may have some in person duties with end clients as well and assist with telecommunication projects. 

Responsibilities:

 
  • Provide back up first-level support and problem resolution for internal and external customer.
  • Point of contact for system related problem.
  • Setup and configure branch and desktop printers.
  • Monitor the wide area network.
  • Participate in established safety programs.
  • Identify job hazards and promptly report and correct, and participate in established safety programs. 
  • Must complete time critical assignments on time to meet company goals and customer deadlines. 
  • Understand potential to be required to be on-call on nights or weekends or work weekend and night shifts.
  • Must enter all work into ticketing system. 
  • Install and configure replacement PCs and peripherals. 
  • Must be able to perform physical duties related to PC deployments and repair (crawling under desks, packing / unpacking PCs, shipping of hardware. 
  • Provide level 2 support for PCs, printers, scanners, aircards and PDA devices. 
  • Assist the LAN / Server department with research and evaluation on a wide range of current and new PC products and technical information. 
  • Perform on-sight technical PC support for corporate personnel. 
  • Recommend products as required and in accordance with the polices. 
  • Interact with other Company locations / departments, IT employees, and suppliers to resolve any IT related problems.
  • Attend in house and external training and become proficient on new technologies. 

Qualifications:

  • Call center support using a ticketing system.
  • High School diploma or equivalent, collage degree preferred. 
  • 2 - 4 years experience installing, configuring and resolving complex PC support issues. 
  • Should possess strong customer service skills and good verbal communications skills. 
  • Should possess strong working knowledge of Microsoft Office applications. 
  • Should possess good analytical / trouble shooting skills. 
  • Should have A+ certification.

MATRIX offers a comprehensive benefits package including a choice of medical plans, dental, vision, life, disability, and free training.

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.