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IT Helpdesk Analyst

  • Location: Birmingham, 35210
  • Salary: 20.0
  • Job Type:Contract

Posted 3 months ago

We have a contract opening for IT Helpdesk/System Support Analyst that is open now.  In addition to phone support you may have some in person duties with end clients as well and assist with telecommunication projects. 


  • Provide level 2 support for PCs, printers, scanners, aircards and PDA devices.
  • Provide back up first-level support and problem resolution for internal and external customer.
  • Point of contact for system related problem.
  • Setup and configure branch and desktop printers.
  • Monitor the wide area network.
  • Participate in established safety programs.
  • Identify job hazards and promptly report and correct, and participate in established safety programs. 
  • Must complete time critical assignments on time to meet company goals and customer deadlines. 
  • Understand potential to be required to be on-call on nights or weekends or work weekend and night shifts.
  • Must enter all work into ticketing system. 
  • Install and configure replacement PCs and peripherals. 
  • Must be able to perform physical duties related to PC deployments and repair (crawling under desks, packing / unpacking PCs, shipping of hardware. 
  • Provide level 2 support for PCs, printers, scanners, aircards and PDA devices. 
  • Assist the LAN / Server department with research and evaluation on a wide range of current and new PC products and technical information. 
  • Perform on-sight technical PC support for corporate personnel. 
  • Recommend products as required and in accordance with the polices. 
  • Interact with other Company locations / departments, IT employees, and suppliers to resolve any IT related problems.
  • Attend in house and external training and become proficient on new technologies. 


  • Call center support using a ticketing system.
  • High School diploma or equivalent, collage degree preferred. 
  • 2 - 4 years experience installing, configuring and resolving complex PC support issues. 
  • Should possess strong customer service skills and good verbal communications skills. 
  • Should possess strong working knowledge of Microsoft Office applications. 
  • Should possess good analytical / trouble shooting skills. 
  • Should have A+ certification.

MATRIX offers a comprehensive benefits package including a choice of medical plans, dental, vision, life, disability, and free training.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.