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Service Desk Specialist

  • Location: Minneapolis, 55450
  • Salary: 22.46
  • Job Type:Contract

Posted about 1 year ago

Looking for a long term contract opportunity working in the Minneapolis area?   For this role, you will be responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness.  Will provide 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Will monitor tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource.

For this role, you will apply business/technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper 2nd or 3rd level support. You will also use our helpdesk tracking software and manage follow-ups and hand-offs on behalf of the user.  You will provide technical support, including deploying, configuring and maintaining desktop PC's, laptops, peripherals, mobile devices, and software; troubleshooting & resolving hardware, software, connectivity, and other technical problems including documenting steps taken and status in incident management tracking systems, following up with end users to ensure the issue has been resolved. You will also maintain and provide updates to computer hardware and storage to be compliant with company policy.

This is 12 month contract to start!   Please apply so we can discuss this new opportunity with you in more detail.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.