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IT Help Desk Specialist

  • Location: Portland, 97211
  • Salary: 29.03
  • Job Type:Contract

Posted 5 days ago

Position: IT Help Desk Specialist
Location: Portland, Oregon 97211
Term: 6 Months

Day-to-Day Responsibilities:
  • Provides advanced support to end-users for PC hardware, operating systems, software applications, peripherals, installations, and device imaging.
  • Responds to, diagnose, and troubleshoot problems through discussion with users, to restore service and/or identify and correct problems.
  • Daily operational requirements include excellent communications and customer service skills. 
  • Provides on-site service support, installation, configuration and problem resolution in PC /Network environments.
  • Provides advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
  • Diagnoses and repairs mechanical, hardware, software and system failures using established procedures.
  • Act as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues for all end users including Executive Level customers.
  • Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions
  • Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
 
Is it a good fit? (Requirements):
  • 5+ years’ experience providing Deskside support to end users
  • Associates Degree / Technical School graduate or equivalent Military experience considered
  • Excellent Customer Service Skills
  • Proactive approach to customer service
  • Ability to diagnose, troubleshoot and resolve PC Laptop and Desktop hardware and application issues
  • Experience in providing end user support utilizing remote management tools
  • Ability to support end user mobile smart devices
  • Ability to perform installation, move add and changes to end user desktop environment
  • Ability to diagnose, troubleshoot and resolve end user network connectivity issues
  • Excellent communication skills both written and verbal.
  • Ability to work independently prioritizing daily operational objectives for support

Even better if you have:
  • Active Directory experience
  • Windows 10 and 11
  • Office 2007, 2010, 365
  • Image creation and management
  • Experience using Intune/Autopilot
  • Ticket/Queue management
  • ITIL Foundation
  • Apple MAC OS and HW support

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.