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DataBase Support Specialist(Remote)

  • Location: Memphis, 38125-1128
  • Job Type:Contract

Posted 14 days ago

Position: IT Data Base Support Specialist (Remote)
Location: Memphis, TN 38125 - Remote
Term: 12 months
Day-to-Day Responsibilities:
  • Maintain multiple QA environments that are multi-system and multi-interface.
  • Monitor support ticket queue and investigate/resolve issues.
  • Pull data, load data, and remove data based on project needs while meeting IT Security requirements.
  • Trouble shoot and resolve environment issues that arise – working with team members – and members of other IT Teams.
  • Triage software vs. environment issues vs. data issues.
  • Maintenance tasks as required/requested.
  • Scripting as needed to improve processes.
Is this a good fit? (Requirements):
  • High School Graduate/GED.
  • Experience using Unix/Linux from command line.
  • Unix scripting experience (KSH, bash, Perl, python).
  • Support Experience / Customer Service Skills.
  • Experience supporting QA Environments.
  • Strong communication skills.
  • Excellent Interpersonal skills.
  • Ability to self-start and work independently, while keeping the team updated.
  • High attention to detail.
  • Negotiation skills.
  • Ability to multi-task and handle changing priorities.
  • Ability to interact with colleagues at all levels of senior leadership team.
  • Excellent interpersonal and customer service skills.
  • Excellent negotiation and conflict resolution skills.
  • Strong oral, written, and business communication skills, including telephone support.
  • Keen understanding of enterprise technology: PCs, mobile devices, telephony, networking, client/server, and enterprise applications (OS, productivity tools, video conferencing, Lync).
  • Analytical, interpretive, and decision-making skills.
  • Ability to handle stress and act with sense of urgency.
  • Aptitude and interest in learning new technologies.
  • Ability to work as part of a team and share knowledge.
  • Ability to meet or exceed Performance Competencies.
  • Willing and able to work on-call rotation and travel as required (up to 50% travel).
Even better if you have:
  • Bachelor's degree from an accredited college or university.
  • Understanding of and experience troubleshooting data issues in databases (Progress Experience)
  • Experience with ticketing software (ServiceNow, Footprints)
  • Progress 4GL experience.


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.