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IT Change Management Analyst

  • Location: New York, New York, 75001
  • Job Type:Permanent

Posted about 2 months ago

Update 11/30: Assigned to Phoenix recruiters.

Position: Sr IT SM Change Analyst

Location: Remote position

Sr. ITSM Change Analyst is responsible for supporting the development, implementation, continuous improvement, and operation of our ITSM program. This will include Change, Incident, Problem, Request, Asset Management, and CMDB to provide exceptional IT services.

 

Sr Change Analyst is responsible for IT Change design, standardization, adoption and governance.
• Candidate will lead the Change Advisory Board,
• Perform RFC quality reviews and post implementation review of changes.
• Oversees the effectiveness of Change Control review board(s) integration and performance
• Incident, Problem and Change Management
• Configuration (CMDB) Management, Asset Management
• Demonstrates the ability to adapt to and lead, change, and coach others in the acceptance and support of change.
• Building, managing and implementing SLAs and KPIs
• Manages, reports and communicates on the performance of the ITSM processes.

 

Education and Experience

  • Design & Implementation experience
  • ITIL Foundation Certification v4
  • 5-Years’ experience in ITSM utilizing ITIL or like methodology.
  • 5-Years’ experience in ITSM utilizing ITIL or like methodology.
  • 5+ years’ experience with running Change management processes for an organization.
  • Experience developing, deploying and operating Incident, Problem, Change, Asset and Configuration Management processes.

 

Skill Requirements

  • Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement.
  • Ability to work effectively and collaborate with customers, peers, managers, team members, and vendors.
  • Successful track record of facilitating and leading meetings, tailoring messages to the given audience.
  • Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders.
  • Experience with Service Management software or comparable ITSM software such as Manage-Engine and Service Now.
  • Experience in process improvement and/or creation.
  • Well organized, Detail oriented, and self-directed.