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Application Support Specialist

Posted 25 days ago

Leverage the latest technology to solve business problems in a collaborative environment at this Fortune 500 transportation giant. Top technical resources are retained on long term contract engagements.

Position: IT Administrator
Location: Ft Worth, TX
Term: 9 months

Work as a site administrator, principal support, trainer and subject matter expert for Microsoft Teams and Cisco WebEx. Responsibilities include providing day to day operational support, site administration, supporting users via email, in-person and phone, service requests, as well as leading consultation calls on how best to use the service based on individual or business group requirements.

  • Responsible for day to day general user support, licensing, and application/service troubleshooting.
  • Ability to understand complex technical concepts, integrations, and other Microsoft O365 details to liaise between AA engineers and end users.
  • Leading end-user group trainings on various topics (Teams Basic Training, Meetings and Audio Conferencing, Live Events, etc.).
  • Responding to service requests or incident tickets; providing timely communication to stakeholders.
  • Consultation on how best to use the service for areas such as large meetings/town halls, creating teams for different business purposes, or general how-to in Teams.

Skills Needed:

  • At least 2 years in a role with customer-facing responsibilities.
  • Bachelors degree in Information Systems, or equivalent experience.
  • Critical and analytical thinker to solve problems with WebEx and Microsoft Teams, Microsoft Office, Office 365 apps (MS Forms, Tasks/Planner, Webmail, SharePoint, etc.).
  • Experience with WebEx and Teams administration.
  • Technical troubleshooting tools - WebEx Control Hub, Fiddler, Networking concepts (TCP vs. UDP, Jitter, Latency, Packet Loss, etc.).
  • Leading small projects such as software upgrades and deployments.
  • Created and managed enterprise-wide or specific group-focused communications.
  • Maintain the UAT/QA testing for each monthly WebEx update.

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.