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Inside Sales Rep

Posted about 1 month ago

Great contract to possible permanent position in Rochester.  To be considered you should have solid customer service skills as well as order entry and customer order management experience. Any electrical and/or automation industrial knowledge is a plus.

Job responsibilities include but not limited to:

  • Manage daily relationship with customer
  • Handle customer requests regarding orders, returns, requests, quotes, price and material availability.
  • Process customer purchase orders, enter orders and confirm orders via fax, email, customer portals or phone.
  • Ensures accurate daily shipment processing, product scheduling and shipment confirmations.
  • Investigates and responds to customers requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria.
  • Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, and Logistics, to ensure customer requirements are met.
  • Communicates leads and sales potential to outside sales force.
  • Monitors and research service level reports (i.e. turn-around time and fill rates).
  • Manage & maintain customer contract pricing by understanding market level pricing and managing vendor rebate pricing
  • Uses probing skills to successfully increase order through upsell and quantity breaks opportunities.

Skills & Abilities:

  • Must have good oral and written communication skills.
  • Must be computer literate & proficient with Microsoft Office & Outlook.
  • Must have strong organizational skills.
  • Must have the ability to maintain service levels.
  • Must be able to work in a team environment.

Education & Work Experience:

  • High School Diploma or GED required. Associates and/or bachelors degree in business or a related curriculum preferred.
  • A minimum of 3 years successful customer service experience handling customers inquiries, requests, complaints, solving problems and delivering effective solutions preferably in a related industry.
  • Intermediate computer skills including Microsoft Office suite.
  • Prior experience using Microsoft Dynamics GP system a plus.
  • Electrical manufacturing and distribution background preferred

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.