Back to Job Search

HighJump E3PL Implementation Engineer

  • Location: Chattanooga, 37406
  • Job Type:Contract

Posted 25 days ago

National 3rd Party Logistics company is hiring a HighJump Implementation Engineer for a 6 months+ consulting role in their IT / distribution technologies product delivery department.  As the HighJump Implementation Engineer, you will manage and support the deployment of Enterprise HighJump WMS technology for large customers in North America. This role is 100% remote (work from home) with 25 – 50% travel as needed for go-lives and client site issues to customer locations across the U.S. 

Must have a strong background in Logistics, understanding best practices and be conversant in warehouse operations terminology. Must have hands-on experience with the configuration and implementation of HighJump Enterprise 3PL (E3PL) WMS (Warehouse Management System) technology solutions.


Responsible for coordinating all product activities during the life of a project; including but not limited to, HighJump 3PL WMS design, configuration, implementation planning and execution; vendor liaise; customer liaise; development and maintenance of product documentation; development and maintenance of product training materials; testing support; troubleshooting; and Level 3 production support.
  • Will maintain an expert working knowledge of the HighJump Enterprise 3PL software, along with a basic understanding of other similar product functionality being deployed. An understanding of both the functional and technical aspects of the product is required, as well as an understanding of the product's capabilities and limitations
  • Develop a technical process and perform analysis and/or specify an integrated solution between systems
  • Deliver small to large/complex HighJump E3PL WMS solutions, capable of taking minimal direction from a project lead, and working independently, as necessary
  • Write operational and system procedures with detail following a pre-designed format
  • Drill down from a high-level process with consistency and identify WMS configuration based on process flow.
  • Work out complicated system and operational solutions within a framework (operational flow) and little other known information.
  • Follow a data map and technical process to ensure that the system performs as expected
  • Ability to design a test plan
  • Manage scope and present alternatives
  • Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
  • Manage vendor relationships and deliverables
  • Ensure implementation quotes are consistent with the contract.
  • Resolve or escalate to Product Manager any issues with vendor performance.  This function deals with implementation and post implementation support issues.
  • Bachelor’s degree (B.A.) from a four-year College or University in Information Technology or related field
  • Five (5) years or more logistics experience
  • Five (5) years or more IT experience
  • Five (5) years of warehouse or logistics ERP
  • Two (2) to Five (5) years experience with HighJump Enterprise 3PL (previously, Accellos 3PL) WMS

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.