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Resource Management Operations Coordinator

Posted 2 months ago

Title: Resource Management Ops Coordinator
Location:  Remote 

Our global leading SAAS client is rapidly expanding and seeks a Resource Management Operations Coordinator.  

Duties and Responsibilities:

  • Work closely with Resource Manager overseeing internal staffing and Operations Manager overseeing partner staffing to provide support of the staffing process
  • Initiate Sales to Delivery process by setting up projects in FinancialForce to allow staffing activity to take place
  • Support PO process for new projects, helping to monitor and enforce new requirements
  • Review partner invoices and approve or reject for payment, researching as necessary
  • Respond to timesheet associated inquiries and requests
  • Collaborate with APAC and EMEA teams to build out staffing process, with support of Resource Manager and Operations Manager
  • Manage set-up of investment and work at risk projects related to staffing
  • Initiate staffing tickets and perform testing
  • Assist with adhoc reporting requests related to staffing and capacity
  • Perform system audits regularly
  • Support subcontractor staffing as needed


  • Strong organizational and communication skills
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and concepts
  • Ability to juggle multiple and changing priorities while working in a fast paced and demanding environment


  • Four year college degree from accredited university
  • 2+ years of Operations or Consulting experience, preferably at a SaaS enterprise software company
  • Experience with resource management  and 3rd party vendors 
  • Proven track record of collaborating with Operations and Resource Management teams
  • Experience in working with PSA tools,  FinancialForce  preferred, and Salesforce preferred