Seeking a highly motivated Field Support Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems. This is a fulltime permanent position located in the Northeast (any New England state) traveling regionally 70% of the time.
- Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
- Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
- Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
- Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.
- In-house Troubleshooting and Repair
- Technical Support (by phone/email)
- 1-3 years in a technical/customer service position supporting electronics or engineering related hardware and software.
- Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
- A.S. or B.S. degree in Electronics, Nuclear Engineering or some technical schooling (Engineering related: Mechanical or Science/Physics) along with 4+ years related technical experience may be substituted.
- Very good verbal communication skills.
- Excellent organizational skills, typing/keyboarding skills and written reporting skills.
- Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
- Must be logical and analytical in approaching solutions to complex problems.
- Understand and adhere to all safety policies on the job.
- Ability to lift at least 50+ pounds.
- 70% regional travel and must have a valid driver’s license.
- Knowledge and proficiency with High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems
- Experience using applications such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™ software.
- Database management experience using SQL Server, Crystal Reports and/or Access.
- Nuclear Physics and Radiation Principles knowledge and experience
- Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
- Complex system troubleshooting to resolution at modular and/or component level.
- Naval Nuclear Power Program experience is a plus.