Back to Job Search

Field Tech Support Analyst

  • Location: Atlanta, Georgia, 30303
  • Job Type:Contract

Posted 27 days ago

Terrific Contract Opportunity!

Position: Field Tech Support Analyst

Location: Atlanta Georgia 30303

Term: 8 months

Day-to-Day Responsibilities:

  • Maintain exceptional customer service posture at ALL TIMES.
  • Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists
  • Arrive at the school no less than 30 minutes prior to first bell.
  • Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported.
  • Escalate complex issues to the senior technician for the assigned cluster as first point of contact.
  • Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond.
  • Proactively check the status of computer labs & media center computers on a daily basis.
  • Maintain and update Chrome carts for student use.
  • Checking Interactive Whiteboards (and Projectors) to ensure that they are functional.
  • Ensure “test readiness” for standardized tests through updating carts and lab equipment.
  • Troubleshoot and/or replace Kronos hardware.
  • Maintain and troubleshoot location Marquee signs.
  • Troubleshoot and resolve minor wireless and network issues.
  • Install OS updates and patches on Apple and Windows based PC devices.
  • Install and configure printing devices.
  • Maintain accurate asset assignment in Nimbus.
  • Track hardware inventory through Gigatrak system.
  • Maintain work areas and work spaces, including MDF/IDF closets.
  • Coordinate removal of obsolete equipment as required.
  • Support printers and printing devices.
  • Serve as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as needed.
  • Meet with onsite vendors as required to support L3 teams.
  • Assist with deployment of new equipment.
  • Check monitoring tools for any school outages (wireless AP, switches, kronos clocks).
  • Provide support for IT projects and AV events in the assigned schools.
  • Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.
  • Record and submit checklists or other documentation as required for upward reporting and accountability.
  • Attend mandatory monthly professional development meetings.
  • Retrieve parts or other items needed to resolve issues from the APS IT Warehouse.

Is this a good fit? (Requirements):

  •  3+ years of experience in field tech support.
  • A+ Certification.
  • Strong customer service skills.
  • Strong oral and written communication skills.
  • Proficient in understanding network infrastructure and wireless support.
  • Prior experience with desk side support is a MUST.
  • Must have clean criminal record with the ability to pass fingerprint background check.
  • Must be authorized to work in the United States.
  • Must hold a valid driver's license and dependable personal vehicle.

Even better if you have:

  • Associate’s Degree.
  • Microsoft Windows certification.
  • ITIL experience/certification.

If this sounds like the perfect fit, apply today!