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Field Service Engineer/Technician - MID ATLANTIC AREA - REMOTE

  • Location: Meriden, 64650
  • Salary: $70000 - $80000 / year
  • Job Type:Permanent

Posted 21 days ago

Seeking a highly motivated Field Support Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems.  This is a fulltime permanent position located in the Northeast (Ideally Resides in Delaware, Maryland, New Jersey, Virginia, or West Virginia). Traveling regionally 50% of the time.
 
JOB DUTIES:

  • Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of hardware and software, using established testing procedures and training to ensure proper function of system(s). Provide familiarization to the customer on system hardware/software and its basic modes of operation.
  • Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues. Work closely with Technical Support and Engineering to locate and correct system faults.
  • Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
  • Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.
  • In-house Troubleshooting and Repair
  • Technical Support (by phone/email)
 
REQUIRED SKILLS:
  • 1-3 years in a technical/customer service position supporting electronics or engineering related hardware and software.
  • Must have excellent technical and customer relations experience to handle the diversity of systems and their applications.
  • A.S. or B.S. degree in Electronics, Nuclear Engineering or some technical schooling (Engineering related: Mechanical or Science/Physics) along with 4+ years related technical experience may be substituted.
  • Very good verbal communication skills.
  • Excellent organizational skills, typing/keyboarding skills and written reporting skills.
  • Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit being able to work alone or with a team.
  • Must be logical and analytical in approaching solutions to complex problems.
  • Understand and adhere to all safety policies on the job.  
  • Ability to lift at least 50+ pounds.
  • 70% regional travel and must have a valid driver’s license.
 PREFERRED SKILLS:
  • Knowledge and proficiency with High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems
  • Experience using applications such as Genie™ 2000, Apex Gamma™, Apex In-Vivo™, Eclipse™, and Apex-Alpha/Beta™ software.
  • Database management experience using SQL Server, Crystal Reports and/or Access.
  • Nuclear Physics and Radiation Principles knowledge and experience
  • Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles a plus.
  • Complex system troubleshooting to resolution at modular and/or component level.
  • Naval Nuclear Power Program experience is a plus.

 

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.