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Senior IT Engineer – Hosting Computer Windows

  • Location: Missouri River Township, 63017
  • Job Type:Contract

Posted about 2 months ago

Position: Senior IT Engineer – Hosting Computer Windows
Location: Town and Country, MO 63017
Term: 4 months
Day-to-Day Responsibilities:
  • Resolving first, second, and third level support problems which include Incident Request Change.
  • Able to take lead on multiple infrastructure improvement projects.
  • Able to take lead on Sysadmin responsibilities for IT Operations based software products utilized by the customer.
  • Escalating to the relevant Engineering team as required, promptly following procedures.
  • Ensuring the Client and ticket is always up to date on incident progress.
  • Maintain, troubleshoot and co-ordinate replacement of faulty Cisco UCS, Dell, and Nimble SAN hardware.
  • Involved in the execution of Client Change Requests in a timely manner.
  • Escalation of critical issues/outages.
  • Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
  • Daily review and action of open cases.
  • Updating Operations Management on current cases and their status as appropriate.
  • Update Operations team on any projects being worked on.
  • Attend Weekly Operations Meetings as required.
  • Log cases to 3rd party vendors requesting assistance on unresolved issues.
  • Working closely with Data Center technician located in various locations around the world for remote hands assistance.
  • Assist in P1 severity troubleshooting events, regardless of date or time.
  • Flexible working hours through the weekday and weekend based upon IT Operational needs.
Is this a good fit? (Requirements):
  • Experience using:
o Cohesity (Backup Solution)
o Zerto (Disaster Recovery Solution)
o Tanium (Endpoint Management Solution)
o (Security Logging Solution)
o Manage Engine (Endpoint Management Solution)
o DUO (Security MFA Solution)
o Microsoft Azure
o Exchange On-Prem and O365 (Email Solution)
o Dynamics 365 (Line of Business Solution)
o D42 (Inventory Management Solution)
o Cisco Secure Endpoint (Security Solution)
o Citrix
o OnBase
o Windows (Scripting)
  • Proficient working knowledge of Microsoft Operating Systems (Windows 2012, 2016, 2019, 2022, Windows 10/11).
  • Proficient knowledge of Active Directory, DNS, DHCP, Group Policy.
  • Competent knowledge of VMware, vSphere 6.x, 7.x.
  • Novice knowledge of one or more of the following: Microsoft SQL, IIS.
  • Competent knowledge of Microsoft Clusters.
  • Proficient knowledge of Server monitoring.
  • Possess exceptional analytical troubleshooting skills combined with excellent written and verbal communication skills.
  • Be organized and be able to meet project timelines.
  • Be motivated and able to take initiative in finding additional opportunities for infrastructure improvement.
  • Proactive in providing solutions before production level impact.
  • Ability to work in a fluid changing environment with new daily tasks and objectives.
  • Ability to self-manage time, plan for project work, and adhere to time tracking goals.
  • Ability to lean new software products and adapt quickly.
  • Ability to be a leader and take ownership of complex troubleshooting situations.
  • Ability to educate and share knowledge with IT peers in a professional setting.
  • Ability to build reports and hold meetings to present data to team members.
  • Ability to troubleshoot complex situations never seen and still contribute toward resolutions.
  • Ability to be upfront and honest regarding what you know and do not know.
  • Ability to resolve lower-level issues for others that are lack engineer level skills.
  • Ability to organize detailed information and relay relevant information to the team.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.