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Documentation Specialist

  • Location: San Francisco, Contingents Remote
  • Job Type:Contract

Posted 5 days ago

Contract Opportunity with a FULL suite of benefits!

Position: Documentation Specialist 
Location: Remote- San Francisco, CA
Term: 3 Months

Day-to-Day Responsibilities:

  • Requirements Documentation Technology Solution Traceability and Testing (UAT, SIT) Project Management (scoping, planning, tracking, accountability)
  • Lead and own service delivery activities that will enable the roles and responsibilities as aligned to new processes defined for our HR transformation
  • Create process maps
  • Translate process maps into clear operational hand-offs and train Talent Acquisition Verticals on those hand-offs
  • Develop lower-level documentation (e.g., desktop procedures, call scripts, FAQs, others)

Is this a good fit? (Requirements):

  • Strong knowledge of HR & Talent Acquisition Processes
  • 2-3 years of training, business analyst experience or document writing experience
  • 2-3 years of project/program management experience
  • Two (2) years hands-on experience in Workday HCM configuration, report writer and business process definitions required
  • Proficient in generating reports and data analysis to assist with decision-making and planning.
  • Adept at creating Documentation artifacts such as User Guides, Process Flow Charts, Project Plans, Test Plans and other collateral for training and process documentation purpose
  • Understand how a process is designed and can partner with owners to develop tools for the internal teams to be ready to operationalize change
  • Enjoy documenting and writing knowledge articles, process handoff spreadsheet and tools and general training / communications
  • Ready to learn and can think from a the user s experience when designing materials
  • Self-starter who can proactively work across teams to understand process documentation and translate it into training and communication
  • Creative problem-solver who can develop thoughtful, innovative solutions to unforeseen challenges
  • Ability of managing multiple, rapidly-changing priorities, deliverables and milestones
  • Strong communicator has the ability to partner with people at different levels within and outside of the HR function
  • Experience with Workday, Smartsheets, etc.
  • Leading or participating in HR transformation effort
  • Experience with process documentation, training and knowledge article writing



About our client:
Founded in 1985, our client and its subsidiaries offer private banking, private business banking and private wealth management, including investment, trust and brokerage services. Join a team that continues to make significant investments in its digital solutions, including upgrading our consumer-facing technology.