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Documentation Specialist

  • Location: San Francisco, Contingents Remote
  • Job Type:Contract

Posted 5 months ago

Contract Opportunity with a FULL suite of benefits!

Position: Documentation Specialist 
Location: Remote- San Francisco, CA
Term: 3 Months

Day-to-Day Responsibilities:

  • Requirements Documentation Technology Solution Traceability and Testing (UAT, SIT) Project Management (scoping, planning, tracking, accountability)
  • Lead and own service delivery activities that will enable the roles and responsibilities as aligned to new processes defined for our HR transformation
  • Create process maps
  • Translate process maps into clear operational hand-offs and train Talent Acquisition Verticals on those hand-offs
  • Develop lower-level documentation (e.g., desktop procedures, call scripts, FAQs, others)

Is this a good fit? (Requirements):

  • Strong knowledge of HR & Talent Acquisition Processes
  • 2-3 years of training, business analyst experience or document writing experience
  • 2-3 years of project/program management experience
  • Two (2) years hands-on experience in Workday HCM configuration, report writer and business process definitions required
  • Proficient in generating reports and data analysis to assist with decision-making and planning.
  • Adept at creating Documentation artifacts such as User Guides, Process Flow Charts, Project Plans, Test Plans and other collateral for training and process documentation purpose
  • Understand how a process is designed and can partner with owners to develop tools for the internal teams to be ready to operationalize change
  • Enjoy documenting and writing knowledge articles, process handoff spreadsheet and tools and general training / communications
  • Ready to learn and can think from a the user s experience when designing materials
  • Self-starter who can proactively work across teams to understand process documentation and translate it into training and communication
  • Creative problem-solver who can develop thoughtful, innovative solutions to unforeseen challenges
  • Ability of managing multiple, rapidly-changing priorities, deliverables and milestones
  • Strong communicator has the ability to partner with people at different levels within and outside of the HR function
  • Experience with Workday, Smartsheets, etc.
  • Leading or participating in HR transformation effort
  • Experience with process documentation, training and knowledge article writing

About our client:
Founded in 1985, our client and its subsidiaries offer private banking, private business banking and private wealth management, including investment, trust and brokerage services. Join a team that continues to make significant investments in its digital solutions, including upgrading our consumer-facing technology.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.