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Desktop Technical Support

  • Location: Raleigh, 27601
  • Salary: 20.58
  • Job Type:Contract

Posted about 1 year ago

Terrific Contract Opportunity!

Position:  Desktop Technical Support
Location: Raleigh, NC 27601
Term: 5 Months Contract

Day-to-Day Responsibilities:

  • Be a responsible party for day to day IT support and serve as a single point of contact for internal customers regarding IT issues, requests, and queries
  • Proactively monitor ticket queues, Chat and Phone to provide support to Company's associates
  • Perform core competencies of triage, assignment, request fulfillment, and issue remediation
  • Provide general IT support; troubleshoot IT-related problems
  • Adhere to established ticket handling procedures
  • Work within the ITSM system to ensure all tickets are responded to and updated per process for the benefit of the customer
  • Escalate unresolved calls to the next level support team following established protocols
  • Provide exceptional professional customer service to our internal Company Associates in all interactions
  • Provide support for a far ranging list of technologies including: Linux, Microsoft and Mac OS, Google productivity suite including Gmail, Calendar, Drive, Blue Jeans Meetings, Desk phones, mobile devices, WIFI etc.
  • Support business meetings including Audio visual needs and conference room AV equipment
  • Work closely with your peers across the globe in ensuring the GES IT Support organization provides a consistent global support experience

Is this a good fit? (Requirements):

  • Exceptional customer service skills / Ability to fulfill the role as a customer advocate
  • 2+ years of IT support experience
  • Very good technical troubleshooting skills
  • Direct interaction with customers and clients in a corporate environment
  • Strong critical thinking and problem solving skills
  • Ability to adapt to a fast-paced support environment with shifting priorities
  • Willingness and ability to work in a highly collaborative team
  • Previous experience in a chat and phone based support role
  • The ability to learn new technologies quickly
  • Knowledge of office technologies such as networking, telephony, and audio visual equipment
  • Must be very organized and able to multitask and work in a sometimes stressful environment
  • Has a sense of urgency when the situation calls for it
  • Experience with and passion for driving change and continual improvement
  • Process and procedure driven while still being able to maintain an innovative mindset

Desirable Skills/Qualifications:

  • ITIL certified or a strong knowledge of ITIL principles
  • Technical knowledge of Linux, Microsoft, Apple OS
  • Experience supporting productivity platforms
  • Experience working in an IT Ticketing System (such as Service Now or Remedy)

If this sounds like the perfect fit, Apply Today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.