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Desktop Support Technician - Kenedy, TX

  • Location: Kenedy, 78119
  • Salary: 30.0
  • Job Type:Contract

Posted 4 months ago

Large Houston based Oil and Gas company is seeking a Desktop Support Analyst / Technician for a 6 months+ contract assignment at their office in Kenedy, TX.  This IT Technician will NOT be working remotely, so candidates who are local to the Kenedy, TX area are highly preferred. 

This role involves traveling to the company's offices in Pleasanton, TX and Gonzales, TX.  The ideal candidate will have good communication skills and will be able to explain complex IT solutions to non-IT personnel.  Must have a clean driving record and reliable transportation.

Interview process for this role: For qualified candidates, the first round will be a phone interview. Candidates who do well during the phone interview will proceed to the second round, which will be a face-to-face interview at the Kenedy, TX office location.

JOB DESCRIPTION
As the Desktop Support  Analyst / IT Technician, you will provide deskside support services for all clients, assisting with delivery of IT Projects and serving as the custodian for all IT related Incidents and service requests for the offices in Kenedy, TX, Pleasanton, TX and Gonzales, TX.

RESPONSIBILITIES
  • Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices.
  • Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group.
  • Provide Workstation Support for Windows 10, iOS
  • Diagnose problems with software configurations and Network (LAN) connectivity issues.
  • Provide support for remote users leveraging VPN when away from the office.
  • Assist as necessary with the on boarding of new employees.
  • Work with other IT Support Teams to coordinate resolution of Service Requests.
  • Provide A/V support, including Skype, MS TEAMS, TelePresence, ClickShare, Mersive Solstice, etc.
  • Configure & Deploy Mobile Devices including iOS and BYOD platforms.
  • Work with Hardware/Software vendors to facilitate warranty work on company owned equipment.
  • Work with local departments to secure power, communications and other services as relate to IT operations and be the point of contact for IT projects.
  • Manage Solution Center (Ivanti Software) ticketing queue to achieve Service Level Agreements.
  • Communicate with local business leaders to determine their IT needs and ensure they are being met.
  • Travel to other locations(Gonzales and Pleasanton) to provide support for IT.
  • Be on call for IT support related issues that affect Kenedy and other Eagle Ford locations
REQUIRED SKILLS
  • 2+ years’ experience in Deskside support or similar role
  • Proficiency in Microsoft Office application suite
  • Awareness of IT Service Delivery methodology
  • Strong written and verbal communication skills, client relationship skills, detail-oriented
  • College degree preferred

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.