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Desktop Support Technician

  • Location: Wilmington, 28402
  • Salary: $21 - $22 / hour
  • Job Type:Contract to Hire

Posted 14 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Wilmington. NC 28402
Hourly Rate: $21/hr.
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:
  • Be the front line of client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.
  • Detect users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.
  • Educate users on technology features, assisting with hardware selection process, demos and training, along with providing software and personal training sessions for users on standard tool sets.
  • Be the customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue.

Is it a good fit? (Requirements):
  • 3-5 years of related experience and training.
  • Strong customer service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
  • High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.
  • Ability to travel 10% required with advance notice.
  • Ability to deliver great customer experiences and to be invigorated by constant personal interaction.
  • Ability to manage multiple, simultaneous tasks, client relationships and expectations.
  • Strong communication skills.
  • Positive attitude.

Even better if you have:
  • A+ certification & Microsoft MCP certification

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

MATRIX is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.