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Desktop Support Technician

  • Location: Doral, 33178
  • Salary: $26 - $31 / hour
  • Job Type:Contract

Posted 9 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Doral, Florida 33178
Hourly Rate: $29/hr.
Term: 5 Months Contract

Day-to-Day Responsibilities:
  • Ensure all LANDesk (ServiceNow) requests are updated with due dates and completed within the stated timeline (SLA)
  • Provide Level 2 support to the client base or Helpdesk Support team
  • Migration from Windows 7/10 to Windows 11
  • Windows/MAC OS with the ability to carry out root cause analysis
  • Maintain and support various client technologies, such as workstation hardware and software, mobile device installations
  • Maintain local network hardware and become familiar with the infrastructure
  • Occasionally be available to work off hours to accommodate the customer during planned projects or to address unplanned technical difficulties
  • Upgrade and configure computer equipment as necessary
  • Cater to various on sites’ audio-visual needs, including set-up, testing and maintenance
  • Send or receive equipment (computers, monitors, IP phones)

Is it a good fit? (Requirements):
  • Minimum 3 years' experience working in an enterprise IT environment
  • Experience installing and supporting desktop/laptop hardware and operating systems including Windows 7/10/11
  • Experience creating user accounts in Windows and MS Exchange
  • Experience using infrastructure services including Active Directory, Group Policy, and working knowledge of IP-based networking
  • Ability to create user accounts in Windows Active Directory
  • Experience in Virus/Malware detection and filtering products
  • MCSA and MCDST certification

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.