Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Position: Desktop Support Technician
Location: Doral, Florida 33178
Hourly Rate: $29/hr.
Term: 5 Months Contract
Day-to-Day Responsibilities:
Position: Desktop Support Technician
Location: Doral, Florida 33178
Hourly Rate: $29/hr.
Term: 5 Months Contract
Day-to-Day Responsibilities:
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Ensure all LANDesk (ServiceNow) requests are updated with due dates and completed within the stated timeline (SLA)
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Provide Level 2 support to the client base or Helpdesk Support team
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Migration from Windows 7/10 to Windows 11
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Windows/MAC OS with the ability to carry out root cause analysis
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Maintain and support various client technologies, such as workstation hardware and software, mobile device installations
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Maintain local network hardware and become familiar with the infrastructure
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Occasionally be available to work off hours to accommodate the customer during planned projects or to address unplanned technical difficulties
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Upgrade and configure computer equipment as necessary
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Cater to various on sites’ audio-visual needs, including set-up, testing and maintenance
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Send or receive equipment (computers, monitors, IP phones)
Is it a good fit? (Requirements):
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Minimum 3 years' experience working in an enterprise IT environment
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Experience installing and supporting desktop/laptop hardware and operating systems including Windows 7/10/11
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Experience creating user accounts in Windows and MS Exchange
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Experience using infrastructure services including Active Directory, Group Policy, and working knowledge of IP-based networking
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Ability to create user accounts in Windows Active Directory
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Experience in Virus/Malware detection and filtering products
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MCSA and MCDST certification