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Desktop Support Technician

Posted 2 months ago

Medium sized organization in Fort Worth is seeking to hire an Information Technology Support Analyst / Desktop Support Technician for a 6 months+ contract-to-hire opportunity. This IT Support Analyst / Technician will assist end users with PC based hardware, software, and network connectivity issues.  It's required to work onsite Monday and Tuesday each week, with the rest of the week remote, but if there are projects that require onsite may work 5-days/week onsite.  This company has amazing benefits and amenities for their contractors and employees. Excellent work environment and company culture. Very stable organization!

RESPONSIBILITIES

As a Desktop Support Analyst with this organization, you will be working in a multi-site environment with a heavy emphasis on virtual desktops. You will respond to requests for assistance via, phone, email, and ticketing system and resolve them in a timely manner. Must be able to manage time effectively and efficiently with minimal supervision. Will be assigned projects and tasks. The ideal candidate will demonstrate advanced desktop troubleshooting ability and will be able to determine whether an issue resides on the server, network, or workstation and troubleshoot accordingly.

  • Must have flexibility to work an 8 hour on-premises or remote shift scheduled between 7:00 a.m. and 6:00 p.m. with scheduled on-call rotation
  • Manage time effectively and efficiently with minimal supervision
  • Desktop support for laptops, workstations, and virtual desktops
  • Maintain endpoints throughout their lifecycle to ensure a consistent environment
  • Maintain software and hardware assets
  • Create and manage on-premises Active Directory, Azure Active Directory, and Microsoft 365 accounts
  • Record all support requests, troubleshooting steps, and resolutions in ITSM tracking software
  • Mitigation of viruses, Trojans, malware, etc.
  • Assist administrators with day-to-day tasks that may include Endpoint Manager, Group Policy, Cisco CallManager, or other tasks
  • Create and maintain documentation of procedures and processes
  • Conference room audio/visual support
  • Network printer support
  • Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency for employees
  • Perform post-resolution follow-ups to support requests
  • Maintain familiarity with strategic District levels of service
  • Continuous improvement monitoring and innovation efforts
  • Perform other duties as required

REQUIRED SKILLS

  • Three (3) years prior work experience in a high pace desktop/helpdesk support setting
  • Strong understanding of Active Directory, DHCP, TCP/IP and DNS and how it relates to desktop support
  • Experience with Windows, Microsoft 365, Teams, etc.
  • Experience with patch management, global configuration, and software distribution
  • Experience with administration of enterprise anti-virus software
  • Experience with virtual environments
  • High School Diploma or GED
  • Valid Texas Driver License

PREFERRED QUALIFICATIONS

  • College Degree
  • Audio/visual experience
  • inTune
  • Experience with collaboration solutions: SharePoint and OneDrive
  • VoIP experience

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see MatrixRes.com/Benefits for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.