Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Position: Desktop Support Technician
Location: Boston Massachusetts USA 2108
Hourly Rate: $ 23 /hr.
Term: Contract to Hire
Day-to-Day Responsibilities:
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Support a Live Walk-In Center called Atrium Support Desk
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Image Loaner Laptops for Domestic and Foreign Travel
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Assist with technical issues i.e., mostly Password reset issues
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Address more in-depth Tech issues as needed
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Mobile Support for Samsung S20 and S21 Android Phones
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Will be trained on a system for configuration of Smart Cards and Temp Badges for Multi-Authentication Credential Logins
Is this a good fit? (Requirements):
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1 - 2 years of related help desk or deskside support experience
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Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
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Excellent customer service skills
Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.
About Us
At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.
For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.
MATRIX is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.