Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Position: Desktop Support Technician
Location: Boston Massachusetts USA 2108
Hourly Rate: $ 23 /hr.
Term: Contract to Hire
Day-to-Day Responsibilities:
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Support a Live Walk-In Center called Atrium Support Desk
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Image Loaner Laptops for Domestic and Foreign Travel
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Assist with technical issues i.e., mostly Password reset issues
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Address more in-depth Tech issues as needed
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Mobile Support for Samsung S20 and S21 Android Phones
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Will be trained on a system for configuration of Smart Cards and Temp Badges for Multi-Authentication Credential Logins
Is this a good fit? (Requirements):
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1 - 2 years of related help desk or deskside support experience
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Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
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Excellent customer service skills