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Desktop Support Technician

  • Location: Township of West Chester, 45069
  • Salary: 21.0
  • Job Type:Contract to Hire

Posted 7 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: West Chester, Ohio 45069
Hourly Rate: $21/hr.
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:
  • Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Setup, configure and add all hardware. 
  • Asset management. 
  • Install, move, add, and change (large IMAC events expected for client printer migration and PC refreshes).
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention. 
  • Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
  • Perform backup, recovery, and security procedures both planned or during emergency. 
  • Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
  • Assist with diagnoses of network hardware and performance problems.
  • Perform approved installation, configuration, and maintenance of physical network.
  • Perform network system administration task both planned or during emergency.
  • Back up and burn end user data. 
  • Assist in developing and documenting improvements to current processes.
  • Assist other coworkers in resolution of end users’ technical issues across the program. 
  • Assist Site Leader in the execution of established processes and escalations. 

Is this a good fit? (Requirements):
  • 3 - 6 years of related desktop and/or deskside support experience
  • Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues. Ideally, they would have experience support an engineering and/or manufacturing enterprise environment.  
  • Excellent customer service skills
  • A+ Certification highly preferred

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Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.