Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Doral, Florida 33178
Hourly Rate: $26/hr.
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:

Works directly with end users to analyze, troubleshoot and diagnose hardware and software problems
General Hardware Troubleshooting and Break/Fix repairs of Laptops & Desktops
Identification, prioritization, resolution/fulfilment of customer incidents
Coordinates, diagnoses, and troubleshoots incoming customer inquiries
Provides case status updates
Implements standard operating procedures and customer service guidelines
Responds to and completes customer requests for services
Provides technical support to internal customers
Supports/troubleshoots network problems
Install and configure computer systems and applications within the company

Is it a good fit? (Requirements):

CompTIA A+ required
5+ years of proven deskside support experience working in a fast-paced enterprise environment
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Achieves SLA attainment rate of 90% or above.
Extensive experience working with Windows 7/10 and Mac OS
Ability to prioritize and manage several milestones and projects efficiently
Professional written and interpersonal skills are essential when communicating with customers and end users
Experience installing and configuring computer systems and applications for a large company
Experience supporting a conference room with familiarity in AV hardware/software
ServiceNow experience preferred
Bi-lingual preferred English/Spanish