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Desktop Support Technician

Posted about 1 month ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Doral, Florida 33178
Hourly Rate: $26/hr.
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:
  • Works directly with end users to analyze, troubleshoot and diagnose hardware and software problems
  • General Hardware Troubleshooting and Break/Fix repairs of Laptops & Desktops
  • Identification, prioritization, resolution/fulfilment of customer incidents
  • Coordinates, diagnoses, and troubleshoots incoming customer inquiries
  • Provides case status updates
  • Implements standard operating procedures and customer service guidelines
  • Responds to and completes customer requests for services
  • Provides technical support to internal customers
  • Supports/troubleshoots network problems
  • Install and configure computer systems and applications within the company

Is it a good fit? (Requirements):
  • CompTIA A+ required
  • 5+ years of proven deskside support experience working in a fast-paced enterprise environment 
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Achieves SLA attainment rate of 90% or above.
  • Extensive experience working with Windows 7/10 and Mac OS
  • Ability to prioritize and manage several milestones and projects efficiently
  • Professional written and interpersonal skills are essential when communicating with customers and end users
  • Experience installing and configuring computer systems and applications for a large company
  • Experience supporting a conference room with familiarity in AV hardware/software
  • ServiceNow experience preferred
  • Bi-lingual preferred English/Spanish