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Desktop Support Technician

Posted 9 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Charles City, IA 50616
Term: 5 Months Contract to Hire (11/09/2020 to 03/26/2021)

Work Schedule: M-F 8-5, no OT, no on call

Day-to-Day Responsibilities:
  • Support Lenovo Laptops, and a mix of Network printers.
  • Supporting Windows 10 MS Office 0365 Remote access Imaging Asset management
  • Break-Fix support, changing system boards, hdds, laptop LCDs etc.
  • IMAC - Receiving equipment, unboxing and deploying (set up, breakdown)
  • Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket
  • Solve a broad range of day-to-day onsite technical issues related to internal laptop and desktop systems, software and network infrastructure
  • Provide superb technical support and customer service to end users and end clients
Is this a good fit? (Requirements):
  • CompTIA A+ Certification Required
  • 2 - 5 years of related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Must be professional well spoken, good verbal and written communications skills
  • Excellent customer service skills
Even better if you have: 
  • Lenovo warranty certifications
If this sounds like the perfect fit, Apply Today!