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Desktop Support - North Dakota

  • Location: Holland Township, 58601
  • Salary: $40.00 - $42.00 / hour
  • Job Type:Contract

Posted 24 days ago

Large Oil and Gas company with offices in three locations in North Dakota, is hiring a Desktop Support Analyst for a 1 year+ contract role on their team, with potential of conversion to permanent long-term.  Local travel of about 20% is required, as you will occasionally visit offices from Dickinson to New Town to Dunn Center to provide IT support.  Must have reliable transportation as you will use your own vehicle to drive from site to site and use an expense report to expense all mileage at the maximum mileage rate allowed by the IRS. It's best to office out of the Dickinson location, but there may be flexibility based on where you live in North Dakota. This is not a remote role.

The ideal candidate will be very customer service focused and foster good relationships and good communication with management. Looking for someone who is a team player.

JOB DESCRIPTION
As the Desktop Support Technician based in Dickinson, ND, you will provide deskside support and field communication services for all clients, assisting with delivery of IT Projects and serve as the custodian for all IT related Incidents and service requests for locations in North Dakota.  You will work independently and with the team. Will demonstrate good communication skills and the ability to explain complex IT solutions to non-IT personnel.

RESPONSIBILITIES
  • Provide Deskside Support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices.
  • Service Requests made by the client group.
  • Travel to facilities for installation and troubleshooting of ISP equipment on Well Pads.
  • POC for Camera Skids, providing troubleshooting and maintenance.
  • Provide Workstation Support for Windows 10, iOS.
  • Diagnose problems with software configurations and Network (LAN) connectivity issues.
  • Provide support for remote users leveraging VPN when away from the office.
  • Assist as necessary with the on boarding of new employees.
  • Work with other IT Support Teams to coordinate resolution of Service Requests.
  • Provide A/V support, including MS TEAMS and Solstice, etc.
  • Configure & Deploy Mobile Devices including iOS and BYOD platforms.
  • Work with Hardware/Software vendors to facilitate warranty work on company owned equipment.
  • Work with local departments to secure power, communications and other services as relate to IT operations and be the point of contact for IT projects in the Bakken.
  • Manage Solution Center (Ivanti Software) ticketing queue to achieve Service Level Agreements.
  • Communicate with local business leaders to determine their IT needs and ensure they are being met.
  • Be on call for IT support related issues that affect Bakken locations.
REQUIRED SKILLS
  • 3+ years’ experience in Deskside Support or similar role.
  • Networking knowledge is a plus (Routers, switches, and AP’s).
  • Field Communication knowledge is a plus (Cradle points, MOX switch config, and antennas).
  • Proficiency in Microsoft Office application suite.
  • Awareness of IT Service Delivery methodology.
  • Strong written and verbal communication skills, client relationship skills, detail-oriented.
  • College degree preferred

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.

For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.