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Desktop Support Level 2

  • Location: Salt Lake City, 84087
  • Salary: $28.33 - $33.33 / hour
  • Job Type:Contract

Posted 18 days ago

Rebuild Americas Infrastructure with Our Fortune 200 Materials and Logistics Client

Position: Desktop Support Level 2
Location: Salt Lake City, UT
Term: 4 Months


  • Resolves mid-level to complex technical issues related to the company's end point devices (mobile and PCs), and conducts routine and non-routine technical assignments and projects for the Information Technology Department under limited supervision.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)

  • Provides Tier 2 support primarily and back up for Tier 1 support as needed and advises users accessing systems and software, answering questions and providing them with the tools and training needed to ensure system security and integrity.
  • Supports client's approved mobile devices and applications such as Operator Handhelds, safety inspection tablets, truck onboard computing systems, etc.
  • Installs/migrates software, hardware, and peripheral components such as operating systems, telecom, applications, SAP, monitors, keyboards, printers, and disk drives
  • Works in a call center environment, responsible for taking calls from team call queue, maintaining low abandoned call rate, creating call records and associated tickets in the system of record.
  • Answers all levels of technical questions from users concerning browser setup and settings, hardware and software applications, telecom and general Inter/Intranet and website usage questions.
  • Creates MSI or application deployment packages for quick install of all applications.
  • Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request.
  • Maintains and reviews records and reports detailing hardware/software machine malfunctions and maintenance history. Recommends corrective action as needed to ensure processing and utilization improvements.
  • Installs, maintains, and coordinates telecommunications and server hardware.
  • Maintains Microsoft Active Directory, Microsoft Exchange accounts, SAP accounts, physical security, and logical security accounts under limited supervision.
  • Maintains technical competency (subject matter expert) with appropriate technologies, support processes and procedures (i.e., SAP, Exchange, Active Directory, Scriptlogic, Cisco, Nortel, Avaya).
  • Assists with monitoring and resolving complex issues relating to systems, telecom, network, and security.
  • Coordinates software, hardware and system installation and changes with location staff to minimize equipment, resource and time scheduling conflicts.
  • Responds to all user inquiries concerning systems operation including basic training.
  • Performs complex remedial actions to correct problems and ensures technical disaster recovery, system recovery, disk space analysis, system backups and recovery, system reboots and total overall system access.
  • Writes clear, concise, and accurate documentation, provides training (i.e., work procedures, how to guides) and trains users on new company-provided product releases and new products.
  • Coordinates activities with company's business, SAP, and other information systems groups.
  • Maintains desktop hardware and peripherals inventory within the asset management system in accordance with established process and procedures; assists with desktop hardware and peripheral asset refreshes and in the end of life process of retired equipment.
  • Relocates technical equipment to and from an assigned location.
  • Assists in execution of the company's annual workstation refresh.
  • Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.


  • A minimum of six years of job related experience is required.


  • A minimum of a High School Diploma or equivalent is required.


  • Bachelors Degree in Computer Science or related field is preferred.


  • Advanced understanding of company operating systems platforms.
  • Working knowledge of information systems concepts/design/development, systems development life cycle, recovery techniques, performance monitoring and tuning.
  • Working knowledge of backup and recovery, disaster recovery, and company production environment; strategies and designs with all levels of the organization.
  • Ability to effectively communicate with others, both verbal and in written communication.
  • Advanced knowledge of web programming languages.
  • dDecision-making, analytical, problem solving and interpersonal skills.
  • Intermediate reading and writing skills, ability to perform intermediate mathematical calculations.


  • Certifications: Microsoft certifications (MCDST, MCSA, MCSE, MCP, MOUS); Network, PC hardware and software certifications (CCNA/JNCIA (preferred), A+, N+, INET+) are preferred.


  • May lead projects and project team as assigned.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.