Come work for one of the largest insurance companies in the U.S. and help people and businesses become smarter and better prepared to protect the things that matter most to them.
Position: Desktop Support Lab Technician
Location: Caledonia, MI 49316
Term: 6 months
Day-to-Day Responsibilities:
Position: Desktop Support Lab Technician
Location: Caledonia, MI 49316
Term: 6 months
Day-to-Day Responsibilities:
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This position will focus on desktop support work and involvement in the City Imaging Lab initiatives.
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Work includes building and configuring Dell and Lenovo laptops and desktops with Microsoft Windows 10, Outlook 365, all Office products, and various stand-alone applications, such as SAP, Quick 32, Altiris, and many others.
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This will involve working in a group environment to identify, troubleshoot, and resolve customer issues. Build, configure, and ship laptops and desktops to the company’s internal customers utilizing Symantec imaging and patching products.
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End-User configurations will also be required, Host/Participate in meetings, and engage various groups across all pillars of the company’s IT to identify and test imaging solutions, issues encountered, and available desktop or laptop configurations.
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Work directly with business customers to plan, support, and provide event assistance.
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Install, troubleshoot, and repair personal computer systems and other peripherals, and provides technical support for client operating systems (Windows 10).
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Participates in resolving Service Desk problem tickets and coordinating warranty work with vendors on all supported systems; maintains networking technology and protocols knowledge.
Is this a good fit? (Requirements):
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2+ years in Deskside support, building and configuring Windows units for internal customers.
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A+ and hardware troubleshooting certification.